MODEM Icon missing in Control Panel. Also cannot install DUNS in Win2k
Posted on 2003-11-21
I have a cable modem and use RoadRunner. All works fine there.
I have an external USB modem as a backup. I can access it via Hyperterminal and can fax from that modem. So I know I have a connection at least.
I downloaded NetZero recently as a backup when cable modem is down. It used to work but now after calling Netzero with an error message of "Can't Start Dialing", Netzero tells me the following:
1. Modems (Phone Icon) should be listed in control panel. I do not see one there. I do however see the Modem in Device Manager but not in the Control Panel screen.
Shouldn't there be one?
2. NetZero personnel told me I should have a DUNS protocol set up. I do not see any choices anywhere (in Windows 2000 Pro with all patches) to add Duns. I tried under Network and Dial-up Connections as well as Control Panel, Add/Remove Programs, Add components. I see nothing that will add Duns for me.
Thanks for any help