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Relaying Denied

Posted on 2003-11-23
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Last Modified: 2012-08-13
I recently upgraded my laptop from Win98se to XP Pro (sp1) and have installed all but the last few updates.  I am now on the road trying to get and send email.  

I can do both with my vpn.  However, when I try to pickup and send email on my non-vpn account (austin.rr.com), I can receive email but cannot send.  When I try to send an email, it appears in my outbox and then my sent folder.  However, I also get an IMMEDIATE reply from the "system administrator" saying that it could not be delivered and giving the reason of "relaying denied".  In the smtp server field I have tried putting the smtp server of my isp back in Austin, and the server of the cable modem I am using on the road, and also my vpn smtp server.  All get the same "relaying denied" reply from the "system administrator".  

What setting must I change?  Thanks.  
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Question by:bobsing060797
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7 Comments
 

Author Comment

by:bobsing060797
ID: 9808735
Oh I forgot to mention, I am using OL 2003, which I installed only recently, and my laptop is an Acer Travelmate 737TLV.  

Thanks for the help.
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LVL 23

Expert Comment

by:slink9
ID: 9810462
I had that same problem after installing OL2003.  I changed the SMTP server to the appropriate ISP setting and it stopped.  Is it possible that it should be set to smtp.austin.rr.com and you have it set to mail.austin.rr.com?  It sound slike you have changed the right setting, I just don't believe you have changed it to the proper server.
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Author Comment

by:bobsing060797
ID: 9815113
The proper server is smtp-server.austin.rr.com which is what it has been and is set at.  

Any other thoughts?

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LVL 23

Expert Comment

by:slink9
ID: 9815267
Is it a 500 error message or another one?  I got 500 when I tried to reply to or forward and it was using a different account.  When I deleted the account that was being replaced that problem went away.
I installed my new ISP account at work on OL2002 and got something like a 510 error.  I changed the SMTP server to the BTI (work) server and that error went away.
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Author Comment

by:bobsing060797
ID: 9815830
The error number is 550 5.7.1

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LVL 23

Accepted Solution

by:
slink9 earned 1000 total points
ID: 9816872
Here is my take on this.
Does the problem appear when sending or only when forwarding and replying?  Take a look near the top of the message window.  You will see a line saying which account it is using.  My guess is that is the wrong account.
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Author Comment

by:bobsing060797
ID: 9829386
Thanks Slink9,

I am going to go ahead and accept this answer.  Actually I checked with my ISP and they said it is no longer allowe to send messages using their smtp server from another ISP.  The reason is to avoid spamming.  

So, I set up Outlook to send using my vpn's smtp server.  

Nevertheless, you answered well considering that you did not have access to the knowledge that my ISP had withdrawn this service.  

Thanks.  I am sure I will be back with other questions since I am a bit new to Outlook.  
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