Solved

Hyperlinks and Free Text Tool

Posted on 2003-11-24
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Last Modified: 2007-12-19
(100 pts)
I have  been having a major issue with Acrobat 5.0 and Adobe support has been little help.  It all started when certain documents had problems displaying the text boxes that were created with the "Free Text Tool".  The text would appear, however it would be a really light shade of whatever color it was.  I found I could fix this within the registry but it continues to happen and is a pain.  Adobe could not tell me the reason it happens.

(100 pts)
Another issue which may be related (which is the reason i put it in the same post) is that hyperlinks seem to be disappearing.  I realize that many hyperlink may be invisible but that is not the issue.  The hyperlink is simply gone.  The one weird thing about this is that when I open the file just by itself it loads fine, but when I open the document by clicking on a hyperlink from another document, it doesn't contain the hyperlinks, nor the text boxes on top of link.  This is the only instance that this has happened so far so I don't know if it is related to the previous problem.

Thanks to anyone who has any suggestions.
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Question by:srej
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by:Karl Heinz Kremer
ID: 9813002
Are you using the full version of Acrobat, or just the Reader?

Does this happen with documents that you've created, or with all PDF files?

Were the documents that this happes with processed by any non-Adobe tools (e.g. stand-alone stamp tool or Acrobat plug-ins)?
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Author Comment

by:srej
ID: 9813341
1.  yes we have the full version

2.  It has happened to documents we've created as well as other's that were downloaded, etc... However it is not ALL documents.  It appears to happen randomly

3.  Not sure exactly what you mean by this, but I'm pretty sure it's just all standard Adobe tools.  The only thing I can think of is that we created our own set of stamps that relate to our auditing practice.  The stamps are used in Adobe though, not another program.  (Stamps sometimes have the same problem as #1.  The stamp works, but appear very faint and you can barely see them.  Again, this can be fixed in the registry but often the problem reappears in another document.
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by:Karl Heinz Kremer
ID: 9813553
What exactly do you do in the registry to (temporarily) fix this problem?

My third question was to find out if you are using any other tools that could potentially damage your files.

Have you tried to re-install Acrobat?
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Author Comment

by:srej
ID: 9813655
I just change a registry key:

For example here is the one for the Free Text Tool (The others are located in the same folder within the registry and are changed to the same value)
[HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\5.0\Annots\cAnnots\cFreeText]           "dopacity"="1.000000"

When it is NOT working, the value of this key is set to 0.125000.

We aren't using any other tools other than the custom stamps, and to create those we just have a pdf file that has an image on each page for each of the stamps that we want.  This pdf file is called "Tickmarks.pdf" which is added to this directory so adobe recognizes it as a set of stamps:

C:\Program Files\adobe\Acrobat 5.0\Acrobat\Plug_ins\Annotations\Stamps

Yes we have re-installed Acrobat and it is always installed using the administrator account.
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by:Karl Heinz Kremer
ID: 9813835
I found a few references to this problem on Google. It really seems to be an Acrobat bug (BTW: Are you really using Acrobat 5, or is it 5.05? If you are still at 5, you should upgrade to 5.05).

This thread on usenet (as stored on Google.com/groups)
http://groups.google.com/groups?hl=en&lr=&ie=UTF-8&oe=UTF-8&safe=off&threadm=1de9b771.-1%40WebX.la2eafNXanI&rnum=1&prev=/groups%3Fq%3Ddopacity%26hl%3Den%26lr%3D%26ie%3DUTF-8%26oe%3DUTF-8%26safe%3Doff%26selm%3D1de9b771.-1%2540WebX.la2eafNXanI%26rnum%3D1

If you are not able to access this link directly, go to google.com/groups and search for "dopacity" - you will find five different threads about this problem, but no real resolution. I doubt that I can come up with one so I'll bail out here. Sorry.

Have you thought about upgrading to 6.0?
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Author Comment

by:srej
ID: 9814080
yea, it's 5.05.  I figured it was an adobe bug, but I have been hitting a brick wall trying to get them to recognize it.  We just bought 100 or so licenses for 5.05 so I don't think we will go to 6.0 at this time, but that may be our only option other than just hassling with our temporary fix.  Thanks for you help anyways and if I happen to find the answer through your link, I'll be sure to award you the points.

Hopefully somebody else here may have some answers.
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Expert Comment

by:Karl Heinz Kremer
ID: 9814150
The answer may be that there is no answer besides "It's an Acrobat bug". You should try to get one license of Acrobat 6 to verify that it's working correctly.
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by:Karl Heinz Kremer
ID: 9814238
One more comment: You can also try the  Adobe user to user forums at http://www.adobeforums.com/ for problems like this. Another good source for information is planetpdf.com.

I did find the discussion thread that I referenced above on the adobeforms site (this is where it originally came from). Check out the last message in the thread about border and text color having to be the same.
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Author Comment

by:srej
ID: 9814430
I've checked out the forum on adobe's website and it didn't help much.  It seems several people have encountered the problem but unfortunately nobody knows exactly what causes it.  :-(
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Karl Heinz Kremer earned 200 total points
ID: 9814488
The anwer to your question is "It's a bug in Acrobat". What you are looking for now is a workaround, and from the messages in Adobe's user to user forum (and the usenet archive at google.com/groups) implies that there is none.
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Author Comment

by:srej
ID: 9814655
You're probably right.  Give me a couple of days to hope that somebody else might know.  If not I'll go ahead and award you the points.  Thanks for your help.
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