Solved

Annoying big problem with Win2k SP4 or just the registry...

Posted on 2003-11-25
21
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Last Modified: 2010-04-13
As told I run Win2k SP4, and I experience major problems during installation of new software. While some might install others won't (others like: Adobe Photoshop and Adobe Acrobat) Why? Well, here are my diagnostics: It seems that there is a program hanging beyond processes (aka. does not appear on the processes screen when pressed Ctrl-Shift-Esc) This program calls itself "Sample," which appears when I exit windows as "This program is not responding." And straight after that (0.5 seconds before windows shuts down) I see the "setup.exe"...

I tried searching the disc for anything called "sample," but nothing of importance came up. So would anyone please help me with this problem?!?

I've tried to reboot it, the problem appears once again... And it doesn't go away untill I acctually click the shut down button, and "End now"... But then it's too late and the computer shuts down... and I reboot and etc. etc.

Here's what shows in the Advanced StartUp Manager window:
http://home.no.net/gronnin/1234.gif

Everything on this computer is up-to-date, I have Norton Antivirus and SpyBot, which both is run weekly (required by the place I go to school)...

(NO I wont fdisk, format and re-install, it would be the 5th time on this computer since august. Therefore I'm sick of re-installing all software)
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Question by:Gaute Rønningen
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21 Comments
 

Expert Comment

by:frif
ID: 9817065
download Ad-aware from http://download.com.com/3000-2144-10045910.html?part=69274&subj=dlpage&tag=button (freeware download)

Let it scan your system - it sounds like you have some kind of ad-ware of spy-ware installed that is buggering something up. Unfortunately, because these things are not technically viruses or security threats it won't have been picked up by Norton or SpyBot in this case...
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Author Comment

by:Gaute Rønningen
ID: 9817219
Downloaded, updated and scanned...

Did detect alot of things, but nothing of importance... Some cookies, and kontiki... but that's there only because I have something not completly downloaded in there...

Anyways I removed all the unwanted stuff, and tried running another setup.exe, but no difference. That's another thing, I could install Ad-aware... So I guess it doesn't apply to the setup files which are packed into one file.
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LVL 11

Expert Comment

by:adonis1976
ID: 9817552
do a windows file check

Start > run sfc/ scannow

see if that fixes your problem
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Author Comment

by:Gaute Rønningen
ID: 9817704
Did the file check, but still no difference... *sigh*
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LVL 11

Expert Comment

by:adonis1976
ID: 9817896
try running reg cleaner

http://www.jsiinc.com/SUBF/TIP2600/rh2639.htm

here is the direct link for the download

http://www.jsiinc.com/dl/regclean.exe
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Author Comment

by:Gaute Rønningen
ID: 9823141
Didn't work...
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Expert Comment

by:meciab
ID: 9823199
Open the registry and go to the following key:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run
And check ifevery avlues there are needed. Those are application loaded at startup.
You will typicaly find the softwares from your notification area on the task bar here.
You can go and check the same key but under HKCU.

Check also the services running, to see if everything is needed.

"Sample" is one of the names used by the Sobig worm, check if you got an instance of "WINMGM32" running in your task list. End-task it and run some tool like Stinger http://vil.nai.com/vil/stinger/ (freeware) that will remove it.
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Author Comment

by:Gaute Rønningen
ID: 9823312
There's no "WINMGM32," but there's a "WINMGMT" running; could that be it?
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Author Comment

by:Gaute Rønningen
ID: 9823606
Downloaded the Stinger and ran a scan, it did not detect anything...
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Expert Comment

by:meciab
ID: 9823677
"WINMGMT" is a regular windows service, let it go...
Ok so we can assume you don't have a virus, it may then be a problem with an uninstallation that was not correct, have you checked the registry under "HKLM\Software\Microsoft\Windows\CurrentVersion\Run" ?
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Author Comment

by:Gaute Rønningen
ID: 9823694
Yes, I checked that; nothing there that shouldn't be there...
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Author Comment

by:Gaute Rønningen
ID: 9823703
By the way I've got the same question running at this forum:
http://www.littleblackdog.com/viewtopic.php?p=211629
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Expert Comment

by:meciab
ID: 9823726
Let's try something else
I had some problem when installing software because there was an empty file called "Program" on my c:\ and some setup used to get lost in ther path to c:\program files\.
This file is left when uninstalling NAI anti-virus for example.
Maybe this "sample" running is another problem, and that the presence of that file is the cause of your installation troubles... Is it present on your hard drive? if so, delete it and try again.
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Author Comment

by:Gaute Rønningen
ID: 9823747
Not to be rude because I really appreciate your help, but if you had read the question at the top, you can see I already did that.

"...I tried searching the disc for anything called "sample," but nothing of importance came up...."

The disc = The hard drive



The feeling of desperation is coming, I can feel it...
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Expert Comment

by:meciab
ID: 9823773
Well, are you sure you read my comment completely? :)
is there a file called "Program" (without extension and empty) under c:\?
It was the file causing me troubles....
I do not speak about a file called "sample", i just meant this can be completely another problem and not related to the one we are discussing.
Excuse my english, I'm french speaking normaly.
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Author Comment

by:Gaute Rønningen
ID: 9823783
Did the search again and the only thing I find suspiscous is a sample in the folder: "C:\WINDOWS\system32\oobe\"
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Accepted Solution

by:
meciab earned 500 total points
ID: 9823804
Still not responding about the file named "Program"...
BTW, what are the error message (if any) appearing when an installation fail?
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Author Comment

by:Gaute Rønningen
ID: 9824022
oh... wait... I had Windows XP installed, which I figured out that I didn't really need, so everything in the WINDOWS folder is void.

There's nothing called "Program" on root...

If you didn't speak of a file called "sample" then what? Please tell me...
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Author Comment

by:Gaute Rønningen
ID: 9824035
Installation does not say that it fails, it just hangs... And I have to push the "End Process" button to end it...
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Author Comment

by:Gaute Rønningen
ID: 10050237
Problem is not solved therefore no answer will be accepted. But if it's a must I'll accept one. Hmmm.... There.... Happy now?!? I sure as h**l ain't...

I award this to meciab for posting the most...
0

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