ISDN Qwest and 3Com Officeconnect
Posted on 2003-11-25
Spent all day with Qwest on this so far with no luck. . .
ISDN line worked this morning, connected directly to workstation.
Had to request a password change on the ISDN account from Qwest
20 minutes later the ISDN line went down
Current status-The 3Com OfficeConnect ISDN LAN modem has been configured to Qwest specifications including a username in the <username>@qwest.net format. When the modem attempts to authenticate to Qwest, all Qwest is seeing is the username with the @qwest.net stripped off.
We have power cycled the modem and the workstation. We have done a full reset on the modem and reconfigured from the ground up. We have ran a line test which came back OK.
Needless to say, Qwest has been absolutely no help. . .my client is very frustrated. Qwest has blamed the modem and blamed the line. Workstation networking is set to DHCP (DHCP server is the 3Com modem), I can ping the internal interface, but nothing past it. Qwest swears all is normal at their end although I am not the first techie to attempt to get this working for them.
Any help would be appreciated, especialy anything that will eliminate the possibilities of the problem being anything other than at Qwest's end.