MS Outlook 2000 - adding attachment through Insert File/paperclip into message problem
Posted on 2003-11-26
Environment is Exchange 2000 with Windows 2000 & Outlook 2000 on the PCs. I've got a user who for the past few days has been unable to add attachments by clicking on the paperclip for Insert File in a message that he wants to send. When he does click on the paperclip, he gets the typical Insert File prompt, but instead of seeing all of the contents of his My Documents folder, its just about 8-10 folders between T and U. In addition to the "missing" files & folders, Outlook hangs and after about 30 seconds he receives the typical "program is not responding" prompt and has to End Task on Outlook. No problems opening attachments.
Have verified that the folders documents are actually there in My Documents. Able to attach files by dragging them into the new message. Have scanned for viruses and the unit is clean. Have also installed all of the critical Windows Updates, ran a Defrag and disk check. Nothing on the MS website or other searches have given any clues as to what this might be.
Hopefully someone else has seen this before. Thanks in advance.