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Printed jobs retained in queue

Posted on 2003-11-26
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Last Modified: 2010-04-14
I have a user printing to a LaserJet 2200DN. It is set up on Win2000 W/S SP3 on a  TCP/IP port. When the user prints the job is not deleted from the queue (it remains, listed as "Printed"). Consequently, next time the user starts their computer, when the Print Spooler service starts all the jobs are printed again.

Keep printed documents is not checked in the queue's properties.

If I set up a queue to a different printer this problem does not occur.

I have tried deleting the queue and port, restarted and re-installing and the problem still occurs.

Other workstations with a similar setup do not exhibit this problem.

Can anybody come up with any suggestions to troubleshoot this?

Thanks,

Leon...
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Question by:leonst
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4 Comments
 

Expert Comment

by:grithanson
ID: 9827693
Take a look at this link and check all permissions, I have read someplace that if you don't have the everyone group added to security that the queues will not clear.

http://www.microsoft.com/windowsxp/home/using/productdoc/en/default.asp?url=/WINDOWSXP/home/using/productdoc/en/print_security_permissions_groupsP.asp

I've also had tried deleting a printer and recreating it, and not solving problems.  Probably maintains the information in the registry and reuses it.
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Accepted Solution

by:
oBdA earned 750 total points
ID: 9828198
Those should help:

Network Bi-Directional Printing Support in Windows NT
http://support.microsoft.com/?kbid=132465

Print Jobs Stay in Queue After Printing
http://support.microsoft.com/?kbid=104817
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Author Comment

by:leonst
ID: 9837319
Thanks oBdA,

Turning off Bi-di support on the port fixed the problem. Never knew that the default TCP/IP port/LPR didn't support that!

Thanks again,

Leon...
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Expert Comment

by:lauramaye
ID: 12865963
oBdA - thanks from me too!  I've had this problem for a while driving me nuts and thanks to you it's sorted in less than a minute - Brilliant!
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