canon fb630p will not work with xp pro

xp pro and my canon fb630p don't seem to agree. I have installed a pci double parallel port card but to no avail. My canon printer works ok. I keep getting the message port in use. I have plugged scanner back on the original p/port on the motherboard and changed my bios settings yo epp. nothing has worked. any help at all would be greatly appreciated. Thanks Jim.
hamish140643Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Fatal_ExceptionSystems EngineerCommented:
Are you shutting the system down before you plug in the parallel device?  (Parallel and COM port devices are not designed to be installed or removed while the operating system is running.)  You should turn off the camera, and shut down the computer. Then turn (plug in powered on) on the camera, and start the computer.  Plug and Play should detect it then.  Then use Scanners and Cameras off the Control Panel to install the Canon.  (Unfortunately I have never worked with you model, so I don't know the configuration.)

Let us know if the port message is still there.  We will try something else.

FE
0
Huseyin1Commented:
Hi

Are you happy that hte PCI card is seen nby XP ok? check device manager.

if you have installed the drivers shut the PC down pluged the device in and started the PC up and XP still cant see the product then maybe itis not mcompatable, but we can check this.

If the cable to the device can come off at the device end, then replace the cable and/or the power cable also.

How old is the device?

H
0
SheharyaarSaahilCommented:
get the latest drivers for ur scanner form here:

http://software.canon-europe.com/Scanners/Flatbed_Scanners/CanoScan_FB630P460.asp

then uninstall any other old drivers or software if u have installed them. unplug the scanner.
restart the computer. now install the setup program which u have just downloaded from the above link. (remember the driver setup is number 2 in this link)

when installation is finished. restart the system. after restartting plug ur scanner. it should be detected now. other wise come back and tell us the problem.

GOOD LUCK :)
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Newly released Acronis True Image 2019

In announcing the release of the 15th Anniversary Edition of Acronis True Image 2019, the company revealed that its artificial intelligence-based anti-ransomware technology – stopped more than 200,000 ransomware attacks on 150,000 customers last year.

Fatal_ExceptionSystems EngineerCommented:
Just noticed that I assumed that your Canon was a camera.  Duh....  sorry, just replace camera with the scanner in my post.  Need to finish my first cup of coffee before I start responding to these posts.

Thanks SS for specifying the device as a scanner.

FE
0
SheharyaarSaahilCommented:
that's not a really BIG problem Fatal ;)

BTW where is hamish140643 =)
0
Fatal_ExceptionSystems EngineerCommented:
Guess he (or she) is afk.   Maybe away for Thanksgiving?  Not a bad idea to get the heck out of town for a while.  :)

FE
0
SheharyaarSaahilCommented:
hahahaha =D

ya may be ;)
0
SheharyaarSaahilCommented:
Dear hamish140643, come back and plzz do tell us that if any of our comment helped u r not ??
0
Fatal_ExceptionSystems EngineerCommented:
Maybe he tried to fix it with a hammer?  Sure would explain his demise.  :)
0
SheharyaarSaahilCommented:
hmmmmmmmmmmmm well can't say anything with surity...coz the asker hasn't posted a single comment :-|
otherwise any of the above comments should solve the problem !!
I think point split is better here :-$

!! REGARDS !!
0
Fatal_ExceptionSystems EngineerCommented:
Fine by me....  I am easy...  :)
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows XP

From novice to tech pro — start learning today.