Wordpad is launching instead of Word when using Advanced Edit in AutoSignatures

Posted on 2003-11-28
Medium Priority
Last Modified: 2010-04-08
I have a group of users who need to use the Advanced Edit option to access Word and its extra features within AutoSignature.  Three of these find that WordPad is launched instead.  One has Win NT with Office 97 and Outlook 98 and the others have Win 2000 with Office 2000.

I have not come across this problem before, even though I have shown our users this facility many times over the last few years.

I cannot find any information on how to change from WordPad to Word.  Can anyone help please?
Question by:LindaWeston
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LVL 23

Expert Comment

ID: 9838186
Is Word installed?
Try a Detect and Repair on Word.

Author Comment

ID: 9838388
I have since discovered that the user with Outlook 2000 only has Word 97, so all three are using Word 97, which does not have a Detect and Repair facility, as in Word 2000.  We have now tried reinstalling Word on one PC, but this had no effect.
LVL 23

Expert Comment

ID: 9838410
That is your explanation.  OL2k is looking for Word2k.  Since it is not there the default of Wordpad is used.  Move these three up to Word2k and your problem is solved.
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Author Comment

ID: 9838658
Thanks for this, but this is not an option at the moment for these users.

Also, one user has Office 97 and Outlook 98, which is a version combo we have used (and still use!) with a large number of users for several years now, without this problem arising before.
LVL 23

Accepted Solution

slink9 earned 750 total points
ID: 9839062
It is probable that OL2k is looking for Word2k.  The integration from the 2k versions on is quite tight.
Can you back one of the OL2k machines down to OL98 and see if things work?  If so, at least that will work for a temporary solution.

Author Comment

ID: 9873199
I am afraid that I won't be able to do this, so must accept that this is a likely solution for the Outlook 2k setup.  However it doesn't explain the problem with Outlook 98/Word 97, which I know has worked in the past.  I am coming to the conclusion that it is down to different Service Packs being used.

For the time being my workaround to get the required graphical AutoSignature on to these PCs has been to create it on my own (all 2k versions, which works fine), then to copy the .htm, .txt and .rtf files associated with the signature to the Signature folders on the other users' PCs.  I then had to carry out slightly different actions on each of three PC's to get the signature to work!  These were a) simply inserting the signature as normal,  b)opening the AutoSignature for editing then closing, and c) going into Advanced Edit (launching WordPad), then closing!

They say variety is the spice of life, but I could well do without this!


Expert Comment

ID: 9877128
Just a thought check to see if you open up a MS Word document from the explorer that Wordpad opens instead of MS Word. If this is true you need to associate *.doc with MS Word. Just a thought..

Author Comment

ID: 9880907
Thanks, but we have already checked the file associations.

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