Modem is connecting at 33.6kbps only

Posted on 2003-11-28
Last Modified: 2010-04-27
Hi Experts.
 I have problem with my Creative internal fax modem. It was connecting at 52 Kbps before. But recently i noticed that it is giving a maximum speed of 33.6 kbps only. I reinstalled modem driver also. Any suggestions pls..
Question by:pvraj
LVL 97

Expert Comment

ID: 9838827
Greetings, pvraj!

Modems are suspectible to line noise.  Did you add an answering machine or FAX machine to the line? Remove all devices from the telephone line.  Try another telephone outlet.

Check with your ISP to see if they change anything.

Best wishes, war1

Expert Comment

ID: 9838956
Have you tried reconnecting several times?  I know when I used dialup I'd get higher connection speeds once in awhile.  Above all, contact your ISP and see what they can do for you.  I'm sure they'll be glad to help.

Expert Comment

ID: 9839609
52?  Wow!  That's 6.5 kb/s!  I'm surprised to see a 56k modem go up to 48.

Maybe your phone line is separated by something that should not separate it.  Did you recently get a second/third phone line?  Have you added more phones?  Has any sort of gadget done anything between your 52 and your 36 times?

Thank you,
Radomir Jordanovic

Accepted Solution

CharlesBukowski earned 50 total points
ID: 9840702
start > settings > dial up networking

right click connection > properties > general > configure

Make sure the maximum is set at 57 600

Above 57 600 is not good. It means you're gulping data and will actually slow down your download rate.

Below 57 600 and that would be your problem.

I agree with radomir. 52 seems pretty impressive.

I average around 4.5KB/s

Author Comment

ID: 9841231
 Thnx for ur comments. I dont think there is a problem with my line. Because the same line when used by my friend is giving 52kbps connection speed. There is no FAX machine or answering machine connected to my line
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LVL 97

Expert Comment

ID: 9841672
Did you friend run his computer after you had your troubles?  This could be a recent breakage or ISP change.

Author Comment

ID: 9842588
Nooo. Even now also he is gettting 52 Kbps
LVL 18

Expert Comment

ID: 9842739
Are there other local access numbers for you ISP?
Try all the numbers that aren't a toll call, sometimes your path through the telco can hose your connection.
LVL 97

Expert Comment

ID: 9842770
Did you recently install or uninstall anything on your computer?  Reverse the changes.

If no joy, perform a system restore to a date when the modem was working properly.

Expert Comment

ID: 9845788
As mentioned previously there is a setting in the property pages for your modem that you can access from the Hardware Control Panel named Maximum Port Speed (or something similar).  Set this to the highest value possible (should be 115200).

On a side note, I use Blueyonder broadband and when it's down I use the Blueyonder dialup service and get an average connection of around 52k as well.  Conversely, when I still lived with my parents the BT telephone line went from the house to a telegraph pole INSIDE the telephone exchange compound over the road, it was that close.  I struggled to achieve 40k through that and the telephone exchange was a relatively new digital exchange.
LVL 97

Expert Comment

ID: 9879879
   We have not heard from you for awhile? Did any comment help you solve your problem? Do you have any more questions? If an Expert help you, please accept his/her answer with an excellent or good grade.

Thanks, war1

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