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XP NETWORK and SPOOLER SUBSYSTEM

Posted on 2003-11-29
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Last Modified: 2010-03-19
This questions appears many times when I search your site. I paid the $10 to get the answer and there are only links to other sites, like Microsoft and these only deal with printer problems.
The error appears running the network connection wizard. How is it fixed?
Or this is a rip off for my $10>????
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Question by:bdeagle
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8 Comments
 
LVL 41

Expert Comment

by:stevenlewis
ID: 9843436
what exactly is your problem, what error messages do you get?
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LVL 41

Expert Comment

by:stevenlewis
ID: 9843441
try turning OFF the QoS Packet Scheduler (Local Area Connection properties)
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Author Comment

by:bdeagle
ID: 9845416
The same question listed elsewhere here.
After running the Network Connection Wizard, the last step keeps gives a message saying the process will close becuase of an error with the spooler subsystem app
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LVL 41

Expert Comment

by:stevenlewis
ID: 9845512
Ok, the more info you give, the better we can try and help
Did you turn of QoS packet scheduling?
what kind of printer(s) do you have attached to the box? (some third party drivers can cause this issue)
Do you get an error if you manually configure the network?
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Author Comment

by:bdeagle
ID: 9845546
An HP 700 series printer is attached. We have deleted and uninstalled the printer and get the same message.
We have not turned off QoS uet.
We get the same message manually configuring the printer.
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LVL 41

Accepted Solution

by:
stevenlewis earned 500 total points
ID: 9845646
Have you tried this
Start the computer in Safe mode.

For additional information about starting your computer in Safe mode, click Start, click Help and Support, type safe mode in the Search box, press ENTER, and then click the Start Windows in Safe mode topic.
Start Windows Explorer, and then delete all files and folders in the following two folders:


c:\windows\system32\spool\printers
c:\windows\system32\spool\drivers\w32x
Click Start, click Run, type regedit in the Open box, and then press ENTER.
Navigate to and then click the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environment\Windows NT x86

View the list of subkeys. There should be only the following subkeys:
Drivers
Print Processors
If there are any keys other than those listed in step 4, follow these steps:
On the File menu, click Export.
In the File Name box, type a descriptive name for this key -- for example, type WindowsNTx86regkey -- and then click Save.

You can use this backup of the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environment\Windows NT x86 registry key to restore the key if you experience any problems after you complete this procedure.
Delete all keys other than those listed in step 4 .
Navigate to and then click the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors registry key. View the list of subkeys. There should be only the following subkeys:

BJ Language Monitor
Local Port
PJL Language Monitor
Standard TCP/IP Port
USB Monitor
If there are any keys other than those listed in step 6, follow these steps:
On the File menu, click Export.
In the File Name box, type a descriptive name for this key -- for example, type WindowsNTx86regkey -- and then click Save.

You can use this backup of the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors registry key to restore the key if you experience any problems after you complete this procedure.
Delete all keys other than those listed in step 6.
Disconnect the printer cable from the computer, and then restart the computer.
Reconnect the printer cable to the computer, install the printer according to the manufacturer's installation instructions, and then try to print a test page.
source:
http://support.microsoft.com/default.aspx?scid=kb;en-us;810894&Product=winxp


try shutting off the spooler service and see if you get the error message when running the netowrk config
also try booting to safe mode with network and see if you get the message
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