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Get rid of Messageapp

Posted on 2003-11-30
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Last Modified: 2012-06-21
Often when I try and shut down my computer it hangs with a message that it "MessageApp" is not responding.  I have no idea what this program is and can't figure out how to get rid of it.  Does anyone know what it is and how to get rid of it?  I think it might have something to do with Microsoft instant messenger or something.  It's very annoying and any help would be much appreciated.
Thanks,
Evan
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Question by:EvanBrenner
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war1 earned 250 total points
ID: 9847962
EvanBrenner,
   You have to find out what program is doing it.  Do an MSCONFIG to see what happens at start up and do a CTRL-DEL to see the processes that are running before you shut down.  Make two lists.  Compare.  See if you can figure out which program is not responding.  Possibly it is an interaction
of Zone Alarm and some MS product or sharing or ....  Hard to tell without looking at those two lists (at least).

http://econ110.wustl.edu/fa02/eval-answers.html
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Expert Comment

by:MichaelKnoll
ID: 11827785
I have the same problem, and this procedure did not help.  Neither MSCONFIG nor the task manager shows any process or program running or listed to start up automatically.  Does anybody else have an idea?
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Expert Comment

by:rhake
ID: 12812275
I found this solution on the web.  Please give it a try.

You won't find an application called 'MessageApp' anywhere on your computer. What's failing to respond is C:\Program Files\Dell\Support\Alert\bin\DAMon.exe

(View 'Properties' and there you see 'Description: MessageApp').  You can remove it by getting rid of Dell Support through the Add/Remove Programs control panel.
See (http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_other&message.id=116755) for a comment from Dell).

I just click 'end task' when it shows up and it's never caused me any trouble. The more annoying thing is when a 'MessageApp Alert' box shows up in the Taskbar for no apparent reason and doesn't respond to any attempt to make it go away.  But once you've located DAMon.exe, you'll see an app in the same folder called 'RmDellAlert.exe'.  Double click and the alert disappears.
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Expert Comment

by:MichaelKnoll
ID: 12814119
Dear Rhake:

Thanks.  

Using the partial file path that appeared in the title bar of the error-message pane, I had already tracked down the offending program.  I zapped it with risky registry hacks.  No side effects so far, but who knows what collateral damage I might have done.  Wish I'd known about your solution back then.
Regards,
Michael Knoll

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Author Comment

by:EvanBrenner
ID: 12815793
Dear rhake,
Thank you!  I hope this works.
As I understand it, the fix is to navigate to  C:\Program Files\Dell\Support\Alert\bin\ then double click 'RmDellAlert.exe'
I'm hoping for the best.
Again, thanks for such a great answer after so long.
Evan
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Expert Comment

by:rhake
ID: 12823460
Hi EvanBrenner,

I believe there are two problems.  One is when you are trying to shut down and you receive the error message concerning ‘MessageApp’.  I believe the fix is to remove Dell Support in Add/Remove Programs.  That is what I did and I have not received the error message again.  I also found out that Dell is aware of the issue and is working on an update for their program.  For myself I see know reason to use it.

The other error message, which by the way I have never seen, is when it shows up in the Taskbar.  My understanding is when you see this error message in the Taskbar you follow the path below to a file named 'RmDellAlert.exe':

C:\Program Files\Dell\Support\Alert\bin\RmDellAlert.exe

If you execute the file by double-clicking it, the error message in the Taskbar will go away.

Thanks,
Randall
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