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Cannot run Windows Updates...

Posted on 2003-12-01
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Last Modified: 2013-12-29
This is on a fresh Windows 98 install and with IE6 SP1 and also IE5.5 SP1.  When running it with IE5.5 it would throw up a BSOD with these numbers 0028:00000017.  When its ran with IE6 SP1 it will go to 33% and then lock up with these numbers:  Code: 0xc0000005  Flags: 0x00000000.  It does crash other times on some sites but most of the time it works on all other site.  I have reinstalled Windows and IE many times and have also tried a new RAM chip.  It does this whether I am running updates over DSL or Dial-Up.


Thank you
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Question by:stevecuccia
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11 Comments
 
LVL 49

Expert Comment

by:sunray_2003
ID: 9850151
Check out these

known issue with update:
-----------------------

http://www.mvps.org/inetexplorer/answers.htm#w_update

Temporarily Remove content of IE Uninstall Folder
http://computing.net/windowsme/wwwboard/forum/30205.html

OEM files solution
http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q281967&ID=KB;EN-US;Q281967

Comprehensive Microsoft Trouble-Shooter
http://support.microsoft.com/default.aspx?scid=KB;en-us;q303399



Sunray
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 9850174
Have you performed repair of IE .. CHeck this .

Repair IE :
-----------

Start > Run rundll32 setupwbv.dll,IE6Maintenance "C:\Program Files\Internet Explorer\Setup\SETUP.EXE" /g

or

Start > Run rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 C:\windows\inf\ie.inf

Reinstall IE:
-------------

Description of the Internet Explorer Repair Tool
http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/Q194/1/77.asp&NoWebContent=1

How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP
http://support.microsoft.com/?kbid=318378

or

Repair Internet Explorer 6
http://www.theeldergeek.com/repair_ie6.htm

How to Uninstall Internet Explorer 6
http://support.microsoft.com/?kbid=293907

Sunray
0
 
LVL 97

Expert Comment

by:war1
ID: 9851217
Greetings, stevecuccia!
  Does the problem occur only with Internet Explorer update or with all updates?  Make sure your system time and date is correct. Make sure your IE Encoding is set to Western European. (View > Encoding) Make sure your temporary internet files and cookies are deleted.

Click on Start, Run and type REGSVR32 DISPEX.DLL and hit OK.  You should see a popup message that this process succeeded.

Alternative way to download Windows and other updates. Use Bigfix.

http://www.bigfix.com/website/index.html

Best wishes, war1
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Author Comment

by:stevecuccia
ID: 9852227
It is now locking up in all of IE.  Sometimes I get a DDhelp.dll error.  It always locks up in Windows Updates and now most of the time everywhere else.
0
 

Author Comment

by:stevecuccia
ID: 9852396
I just reinstalled 98 and now I get this error on any site.  
 A fatal exception 06 has occurred at 0028:00000017
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LVL 97

Expert Comment

by:war1
ID: 9852551
Reinstall Internet Explorer, as sunray said.

Check for virus and adware

Housecall Online Scan
http://housecall.antivirus.com

SpyBot S&D searches your harddisk for so-called spy- or adbots;
http://security.kolla.de/
or
Adaware
http://www.lavasoftusa.com/software/adaware/
0
 

Author Comment

by:stevecuccia
ID: 9852872
I have reinstalled IE6 and Windows.  It does the same for OE6.
0
 

Author Comment

by:stevecuccia
ID: 9853334
I fixed it.  It was being caused by either a bad RAM chip or corrupt DirectX.  I tried new RAM and removed DirectX and it works fine.
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LVL 97

Expert Comment

by:war1
ID: 9853537
Interesting solution. :)  You may want to post a 0-point note in Community Support board with a link to this page to close this question and get your points back. Community Support board link is the CS tab at the top of the page.
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LVL 2

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Lunchy earned 0 total points
ID: 9885768
PAQed, with points refunded (125)

Lunchy
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