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inetcpl.cpl error

Posted on 2003-12-01
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Last Modified: 2013-12-28
I have a NT 4 service pack 6 machine on my network connected to the internet via a DSL modem. Recently I tried to connect to the internet and was unable to open any pages. I can ping the DNS server successfully but Internet Explorer (IE6) will not connect to any site. When I went to IE properties to check the connection settings I receive a message:
An error occured while windows was working with the Control Panel C:\Winnt\System32\inetcpl.cpl
I can open the Internet options on the control panel, but when I select 'connection' I get this error message.
I have been searching Microsoft's Knowledge Base with no luck. Any ideas?
Thanks
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Question by:GuitarG
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Accepted Solution

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barnesa earned 250 total points
ID: 9857348
Have you tried to do a repair of internet explorer.

First rename the inetcpl.cpl to inetcpl.bak under the c:\winnt\system32 folder.

Then to do a repair do this goto start >> settings >> add/remove programs and then select internet explorer from the install/uninstall list and then select the tab add/remove.  This will bring up another prompt box and from their select repair internet explorer and select ok.  This should see that the inetcpl.cpl is missing and re-install it.
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Expert Comment

by:asbaum
ID: 10556692
Had the same problem!!

And it turned out that you need to uninstall RAS in networking and then reinstall it.  Then it will all work correctly.

This site gives you those exact instructions:

http://support.earthlink.net/mu/1/psc/img/walkthroughs/windows_9x_nt/network/ras/1759.psc.html
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by:GuitarG
ID: 10561064
asbaum,
Thanks for the tip. I'll try it out this evening when my network gets free.
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Author Comment

by:GuitarG
ID: 10571394
I uninstalled and reinstalled RAS and the problem remains. I am unable to connect to the internet and when I try to access the connections tab of internet options, I get the inetcpl.cpl error.
When I try to type a URL directly into the run command I get a message:
iexplore.exe - Application Error
The instruction at "0x77f88d33" referenced memory at "0x00000018". The memory could not be "read".
This is a strange one. Any other ideas would be greatly appreciated.
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Expert Comment

by:asbaum
ID: 10573217
My problem totally was resolved after the RAS uninstall and reinstall.

I found this thread searching (15 Aug 2003, not too long ago) on your error:

http://www.derkeiler.com/Newsgroups/microsoft.public.security/2003-08/2323.html

Following the discussion and the "next in thread", I see:

"This patch caused the following error, the problem occurs when using the connection tab in IE properties or using the Internet. "

"Microsoft has REVISED the 823803 patch. Installing the revised patch fixed the problem for me."

"Is 823808 only for NT Server or also for Workstation NT4.0 SP6a?"

and

"If you mean 823803, yes, it is also for NT 4.0 Workstation (and you need to have SP6a installed to get the patch to install). "

So, maybe you need this 823803 patch?
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Author Comment

by:GuitarG
ID: 10573410
I found the same thread this morning and I have downloaded the updated 823803 patch. I will try that this evening. From reading through that thread, my symptoms are described exactly. Maybe that is what happened, I installed the buggy version of the patch.
Thanks for your help asbaum. i appreciate it.
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Author Comment

by:GuitarG
ID: 10615355
I installed the updated 823803 patch, and it solved my problem. Thanks to everyone for the assistance.
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