File share issue
Posted on 2003-12-01
OK, this problem started when the windows 98SE workstations were upgraded to windows XP Pro. The users have quickbooks 2003 installed and open multiple company files. When they change from one file to another using... file, open company ect... they get an error, one of three errors complaining about a lost connection to the drive, unsufficient rights, or unable to create an image file. The users who are accessing this share have full control over the share. The server that the files reside on is a Small Business Server 2000. There is a Q: drive on the workstations mapped directly to the quickbooks share on the server. After the error comes up on the workstation, I open the computer management console and browse to the open files, the last file to successfully open is still showing as opened by the user. I do believe this is an important peice of info, the fact that the files are not closing properly. So i right click the open files, select close open file then the workstations are able to open the file. Unfortunatly this is not an acceptable fix and the users need to be able to open files without any errors.
Quickbooks has already been uninstalled and reinstalled. A new share has also been created just to try and troubleshoot this problem. Ive also added the users to the administrators group on the server to try and resolve any rights issues we might be running into which was not successful.
Any helpful info on this will be greatly appreciated. If you need any more information about this issue please ask.