Solved

Emails arrive in inbox then disappear!

Posted on 2003-12-01
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Last Modified: 2012-05-04
This is the situation.
We are running Exchange 2000 and Outlook 2002 Version (10.4712.4219)SP-2 on Microsoft Windows 2000 with Service pack 4.

We have one user that recieves an email. It sits in his inbox for a minute or so and whether he reads it or not, the email disappears. It does not go into the deleted items folder, it just disappears never to be seen again.

I have gone into the rules and there is no rule set.
I have gone into the view and the view is set on messages.
I have gone into the filters and there is no filters set.
I have checked the properties of the users account on where emails are delivered and it is set to his inbox and not a personal folder.
I have checked for anytype of .pst and nothing is set, no archiving, nothing.
I have deleted and recreated the users account and the same thing still happens.
I have personally watched the email disappear to verify the situation.

I am at wits end. Any and all help will be greatly appreciated!
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Question by:sean90hav
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7 Comments
 
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Expert Comment

by:sunray_2003
ID: 9854084
Hmm not sure whether what you have done with respect to view and this is ,are the same

OL2002: Messages Disappear from Your Inbox
http://support.microsoft.com/default.aspx?scid=kb;en-us;296622

Sunray
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by:sunray_2003
ID: 9854087
Also this

OL2002: E-mail Messages Disappear from Your Inbox
http://support.microsoft.com/default.aspx?scid=kb;en-us;287577

Sunray
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by:Slick_Ric
ID: 9857736
hmm...  that is funny.  

I can't help thinking that there is a filter or rule somewhere causing this.  Don't forget that they are stored on the server so creating a new profile won't affect it.

Give yourself permission to his mailbox and open his, as an additional mailbox, in your outlook and see if you can find the messages that way.
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Author Comment

by:sean90hav
ID: 9860712
Ok, 1st i want to thank all of you for your tips and help!

We figured out the problem hope fully i can explain it to you in full details.

This user was logging on in 2 different locations (2 separate buildings) and we arent using roaming profiles. On the users main pc, everything was set up fine. On the 2nd pc the user occasionally logs into the email was set to log into a .pst file in the users local profile.(we dont know how it got like this)

So when the user got an email it would end up in his inbox then disappear to the users pst on the 2nd pc even thought he was not logged on that 2nd pc and that the mail delivery was set on his main pc to go to his inbox.

Not sure which answer i should accept to award points. (i am a new user of this site and dont want to do it the wrong way)

Thanks again!
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by:Slick_Ric
ID: 9865148
That's strange.

If he wasn't logged on to the other machine then the mail can't be delivered to his .pst file.  That's an Outlook configuration not Exchange.  That would only happen if Outlook was actually running on the other machine.

For example, what would happen if the 2nd machine was switched off???

Oh well, at least you got it sorted though.
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