Solved

Emails arrive in inbox then disappear!

Posted on 2003-12-01
7
2,001 Views
Last Modified: 2012-05-04
This is the situation.
We are running Exchange 2000 and Outlook 2002 Version (10.4712.4219)SP-2 on Microsoft Windows 2000 with Service pack 4.

We have one user that recieves an email. It sits in his inbox for a minute or so and whether he reads it or not, the email disappears. It does not go into the deleted items folder, it just disappears never to be seen again.

I have gone into the rules and there is no rule set.
I have gone into the view and the view is set on messages.
I have gone into the filters and there is no filters set.
I have checked the properties of the users account on where emails are delivered and it is set to his inbox and not a personal folder.
I have checked for anytype of .pst and nothing is set, no archiving, nothing.
I have deleted and recreated the users account and the same thing still happens.
I have personally watched the email disappear to verify the situation.

I am at wits end. Any and all help will be greatly appreciated!
0
Comment
Question by:sean90hav
7 Comments
 
LVL 49

Expert Comment

by:sunray_2003
Comment Utility
Hmm not sure whether what you have done with respect to view and this is ,are the same

OL2002: Messages Disappear from Your Inbox
http://support.microsoft.com/default.aspx?scid=kb;en-us;296622

Sunray
0
 
LVL 49

Expert Comment

by:sunray_2003
Comment Utility
Also this

OL2002: E-mail Messages Disappear from Your Inbox
http://support.microsoft.com/default.aspx?scid=kb;en-us;287577

Sunray
0
 
LVL 1

Expert Comment

by:Slick_Ric
Comment Utility
hmm...  that is funny.  

I can't help thinking that there is a filter or rule somewhere causing this.  Don't forget that they are stored on the server so creating a new profile won't affect it.

Give yourself permission to his mailbox and open his, as an additional mailbox, in your outlook and see if you can find the messages that way.
0
Do You Know the 4 Main Threat Actor Types?

Do you know the main threat actor types? Most attackers fall into one of four categories, each with their own favored tactics, techniques, and procedures.

 

Author Comment

by:sean90hav
Comment Utility
Ok, 1st i want to thank all of you for your tips and help!

We figured out the problem hope fully i can explain it to you in full details.

This user was logging on in 2 different locations (2 separate buildings) and we arent using roaming profiles. On the users main pc, everything was set up fine. On the 2nd pc the user occasionally logs into the email was set to log into a .pst file in the users local profile.(we dont know how it got like this)

So when the user got an email it would end up in his inbox then disappear to the users pst on the 2nd pc even thought he was not logged on that 2nd pc and that the mail delivery was set on his main pc to go to his inbox.

Not sure which answer i should accept to award points. (i am a new user of this site and dont want to do it the wrong way)

Thanks again!
0
 
LVL 1

Expert Comment

by:Slick_Ric
Comment Utility
That's strange.

If he wasn't logged on to the other machine then the mail can't be delivered to his .pst file.  That's an Outlook configuration not Exchange.  That would only happen if Outlook was actually running on the other machine.

For example, what would happen if the 2nd machine was switched off???

Oh well, at least you got it sorted though.
0
 
LVL 1

Accepted Solution

by:
GhostMod earned 0 total points
Comment Utility
PAQed, with points refunded (250)

GhostMod
Community Support Moderator
0

Featured Post

Zoho SalesIQ

Hassle-free live chat software re-imagined for business growth. 2 users, always free.

Join & Write a Comment

Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now