• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 12915
  • Last Modified:

Stuck Key:

Hello,

this is driving me insane.  I'm working on a laptop that a friend just brought to me, and it has a stuck key.  I'm fairly certain it's the f10 key, but there doesn't seem to be any way for me to get this thing apart to the point that i can remove the keypad.  It's an hp pavillion n3490 laptop.  Also, if anyone knows a way to get around using the laptop keyboard and using a ps2 board, I would REALLY appreciate that info.  I need to install an OS on this before i can do too much, and with this damn key stuck, i can't input the serial #.  

thanks,

j
0
zenlion420
Asked:
zenlion420
  • 6
  • 4
  • 3
  • +2
2 Solutions
 
sunray_2003Commented:
I am wondering if you need F-10 for serial number inputting ??

If the laptop is under warranty the best thing is to send it to the manufacturer so that it is safe ..  

Sunray
0
 
doug_dougCommented:
Most laptops I've worked are held together by screws from the bottom.  Have you tried working with the keys?  Strike the key with some force and try to wiggle it back and forth.  You might also try prying the F10 key off by using a flat head screwdriver and gently pulling upward.  If nothing else, try contacting HP to see what they have to say.

Hope this helps at least a little.
0
 
zenlion420Author Commented:
Sunray:

I don't need the F10 to install the OS, but with it stuck it won't let me input the serial correctly.  The stuck key keeps forcing capital D's into the field. It's not under warranty.

doug_doug:

I have unscrewed every screw i could find on this thing.  I can't figure out how to pop it open, and I've been working with a screwdriver for about an hour.  HP says to send it in with 400 bucks for a new one. :(

j

0
Meet the Family that is Made for Collaboration

The TeamConnect Family product group as part of the Sennheiser for Business Portfolio comprising high-quality, technically well-conceived meeting solutions for business communication – designed for any meeting room and any meeting situation.

 
tmj883Commented:
Have you removed the battery, all cards, etc. they have screws hidden in various places...generally...once all screws are removed, the keyboard should be easily removed. T
0
 
zenlion420Author Commented:
I removed the battery and the HDD, they both have screws behind them that i removed, but i can't find ANY other screws.  I know it would only take me a few minutes to fix if i could open this damn thing :(.  thanks for the time guys,

j
0
 
CallandorCommented:
Is there a pair of latches in the front of the keyboard that holds it in place?  This is how the IBM laptops are configured, but your HP might be different.
0
 
zenlion420Author Commented:
Callandor,

thanks for the suggestions, but i don't see anything that might be a latch or a clip anywhere.  I had no idea laptops were this hard to get into.  Thank god I don't own one, I would have smashed it long ago.  I called HP, but they were absolutely NO help.  If anyone has any other suggestions, I'd really appreciate them.  thanks,

j
0
 
doug_dougCommented:
The only other thing I can suggest is reading the manual.  Seriously, I don't have a clue.  Take it to your local shop or wherever you can get it serviced at.  Hopefully someone else has a better idea about this one.

Here's the online manual, if it's any help at all.

http://h20015.www2.hp.com/hub_search/manualCategory.jhtml?lc=en&pagetype=manual&cat=manual&docparent=manual&prodId=hppavilion24709&sw_lang=en
0
 
zenlion420Author Commented:
Okay, I popped the key off, and checked it,  but still the incessant beeping/capital D'ing.  I'm not sure what to do anymore. Thanks for all of your suggestions. I'm going to leave this open until tomorrow to see if anyone else might know what is causing the stuck key crap, since it's not the key.

j
0
 
CallandorCommented:
Just to be sure, check the "D" key as well - you never know...
0
 
zenlion420Author Commented:
Hey everyone.  I can't get this figured out.  I accepted doug_doug's comment because that is what i had to do to get under the key.  unfortunately, there was nothing there.  I'm at the end of the line with being able to fix this, so closing out.

aloha,

j
0
 
doug_dougCommented:
Thanks for the points.  Sorry I couldn't be of more help.  If I can assist you anymore at all, send me an email at doug @ circustent.us

Thanks,
Doug
0
 
zenlion420Author Commented:
Update:

I got REALLY frustrated and slammed both hands down on the keyboard :)  Stopped the beeping :)

j
0
 
doug_dougCommented:
Aha, good to hear.
0
 
CallandorCommented:
See, you found the stuck key.
0

Featured Post

Get quick recovery of individual SharePoint items

Free tool – Veeam Explorer for Microsoft SharePoint, enables fast, easy restores of SharePoint sites, documents, libraries and lists — all with no agents to manage and no additional licenses to buy.

  • 6
  • 4
  • 3
  • +2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now