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new memo not allowing new Personal Address entries to be inserted

Posted on 2003-12-01
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Last Modified: 2013-12-18
Hi y'all,
    I have a problem with one user, when creating new memo and start typing in name of a newly created local mail group it does not find it with the type ahead, if add the group from the 'address..' box and press F9 to expand group it says that group cannot be found.  Older existing groups in the personal address book will work but if you add a name to them the name you add will not be shown when you expand with F9.
     I have tried:  Replace design on both server and local copies of mail database, Replace design on names.nsf on local, recreated indexes, check settings in user pref. 'names.nsf, dircat.nsf' , checked location document (which works on mine with same settings).

Hope this all makes sense, Thanks - Shane
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Question by:S_Vincent
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11 Comments
 
LVL 19

Expert Comment

by:madheeswar
ID: 9855775
what is the setting in Location document?

is it first local then server?
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LVL 19

Expert Comment

by:madheeswar
ID: 9855792
What I mean is open location document, in mail tab, Recipient type ahead: it should be Local Then Server

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LVL 19

Expert Comment

by:madheeswar
ID: 9855800
You checked the Config. Document?
Under "Basics" -> "Type Ahead" Enable/Disable
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Author Comment

by:S_Vincent
ID: 9855844
I have checked the location document and settings are local then server, the fact that it works with an old existing group has got me, if i delete a user out of an existing group in his personal addressbook it still shows the user when you use that group in a mail and press F9  -  Shane
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LVL 19

Expert Comment

by:madheeswar
ID: 9855857
is the user having 2 personal address books?

Check in user preferences.

It should be displaying one names.nsf. if it is having any other file listed, then check that database also.

What i think is, user/someone have added another address book file name in  File->Preferences->userPreferences_>mailandNews
Check local address books field. How many files are listed and what are they?

Thanks
0
 

Author Comment

by:S_Vincent
ID: 9855916
Thanks, but I have already tried that one, there was two entrys, name.nsf and dircat.nsf so I changed it to just names.nsf and also searched the HD for other names.nsf files but found none, but still same problem.
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LVL 19

Expert Comment

by:madheeswar
ID: 9855923
even if u have other names.nsf in ur computer, thier is no problem. It should be listed besides names.nsf in preferences.

So, did u tested adding group/person in names.nsf?
Built all the views with Sht+F9

Try only with names.nsf database. And before u go and create a new memo, press F9 in names.nsf for refreshing.

And delete cache.dsk in ur notes data folder. it won't effect anything and ur notes will be much faster.
-Thanks.
0
 
LVL 31

Expert Comment

by:qwaletee
ID: 9856327
1) Could there multiple replicas of names.nsf on his PC?

2) Are you sure that what he is editing is names.nsf?

3) Are you sure the copy he is editing is a local replica?

4) Have yuo checked the contents of the ($Users) view on his names.nsf... does it match what you expect?

5) As an emergency measure, have you tried recreating names.nsf as a new file?  Ask if you need to know how to do this safely!
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Author Comment

by:S_Vincent
ID: 11749949
Just doing some cleanup, My only solution for this was to uninstall notes (inc. registry entrys) and re-install, problem has now gone away.
I am asking for this matter to be closed and points refunded.

Regards - Shane
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RomMod earned 0 total points
ID: 11796955
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