outlook not showing (not refreshing) new incoming messages, until you select another folder or message
Posted on 2003-12-02
had this problem for some time now and i am trying to find an answer. below is my problema and what i have found. Any comments please?
We have here exchange 2000 with latest service packs and fixes. In the office we are running some pcs with Outlook 2000 but most is outlook xp. (together with office 2000 and xp). Also OS is usually windows 2000 and windows XP (latest service packs and ms fixes installed). Outlook connects to the exchange server directly via the network.
On some pcs, once a new message (or new messages) comes in to the user, it is not showing up into the inbox. Once you click on another message, they are then All received and shown in the inbox. (all the messages that were received and were not displaying). On some other pcs, clicking on another message still does not refresh the inbox and the messages still dont come up on the list. In that case, clicking on another folder in outlook, makes the messages appear in the inbox.
I went around and tried several things. Did not manage. Have seen this problem on both outlook 2000 and outlook XP, and also on both Windows 2k and windows XP. Checked and installed all service packs, outlook and windows updates, still no effect. From that i concluded that it has to be Exchange server not pushing on the resfreshing for some reason.
Also looked for any common program installed on all these pcs to see if there could be some sw causing the problem. Nothing common found.
All pcs are running office, have ISA proxy client installed for web and they all are using TCP/IP network. The Exchange server is directly connected to the network (no gateways or anything else in the way). We have installed also the Outlook web client on the server.
Any ideas anyone? Anyone facing same problem?
planning to roll off the new version of Exchange. Maybe this could solve it?