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outlook not showing (not refreshing) new incoming messages, until you select another folder or message

Posted on 2003-12-02
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Last Modified: 2010-03-05
Dear All,

had this problem for some time now and i am trying to find an answer. below is my problema and what i have found. Any comments please?

We have here exchange 2000 with latest service packs and fixes. In the office we are running some pcs with Outlook 2000 but most is outlook xp. (together with office 2000 and xp). Also OS is usually windows 2000 and windows XP (latest service packs and ms fixes installed). Outlook connects to the exchange server directly via the network.

On some pcs, once a new message (or new messages) comes in to the user, it is not showing up into the inbox. Once you click on another message, they are then All received and shown in the inbox. (all the messages that were received and were not displaying). On some other pcs, clicking on another message still does not refresh the inbox and the messages still dont come up on the list. In that case, clicking on another folder in outlook, makes the messages appear in the inbox.

I went around and tried several things. Did not manage. Have seen this problem on both outlook 2000 and outlook XP, and also on both Windows 2k and windows XP. Checked and installed all service packs, outlook and windows updates, still no effect. From that i concluded that it has to be Exchange server not pushing on the resfreshing for some reason.

Also looked for any common program installed on all these pcs to see if there could be some sw causing the problem. Nothing common found.

All pcs are running office, have ISA proxy client installed for web and they all are using TCP/IP network. The Exchange server is directly connected to the network (no gateways or anything else in the way). We have installed also the Outlook web client on the server.

Any ideas anyone? Anyone facing same problem?

planning to roll off the new version of Exchange. Maybe this could solve it?

Thanks
Best regards
Angelos
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Question by:djad
13 Comments
 
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Expert Comment

by:David Wilhoit
ID: 9859602
Outlook is a direct connection, live, to the inbox. there is no "refresh" time I'm aware of. Are you sure that the default delivery location is their mailbox, and not a local pst file?

D
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Expert Comment

by:ydirie
ID: 9860347
Wow, if anybody deserves responses, that is gotta be you. Very detailed information :)-

I have seen this situation caused by third party software installed on the client machines ( firewalls). The one I have seen is Integrity software ( or Zone Lab). As soon as that software was un installed, they started coming through. Also, depends what type of AVI software you have installed on your exchange server, I would disable it to see if anything changes. Another way to test if the problem is exchange is to see if the problem is within OWA as well. Remember OWA has 15 min refresh interval.

How is the exchange queue looks like ? send an email and check the queue.
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Author Comment

by:djad
ID: 9880806
Kidego: yeap, i am sure. i have no local pst files on any computer in the company. puzzling, isnt it?

ydirie:
Thanks, will check it out. I already looked for the zone-lab or intergrity-software, but couldnt find anything. If it is installed, will you see it in the add/remove programs? or do you have to seach for it anywhere (maybe find it in the registry?). Antivirus, yes, we are using the norton antivirus, though we are slowly changing to kaspersky. Will swtich it off or remove it to try it out.

as for the OWA, i can see that a new message comes in after a few seconds/minutes (i get the new mail icon). but i wil try it once more to verify.

I have alarms set on the queues of exchange. If the messages were queing up, i would get an error message which i am not, but will try that too.

Angel

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Expert Comment

by:ydirie
ID: 9881922
I think based on your email, you verified that it is not the exchange server cause emails are coming through OWA. If anything , it would be in your Add/Remove on the client machines. Please get a list of the add/Remove for two machines that are having that problem. Remember it may not be the two software I gave you and another software which could be causing the same issue. Take freshly installed machine with just Outlook and attach one if the users that are having issues and test sending and receiving emails.
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Author Comment

by:djad
ID: 9895445
ydirie: thanks, but doesnt OWA work in a different way than the outlook? i mean everything goes via http through XML data - XSL (in OWA 2000), etc. In the office everything goes through MAPI (?) so it could be a different story?

but i agree that it could be a problem with some software. Had another look, and i did not find any programs which are similar on the computers with problems, i mean other than the ones i use on the computers that do not have this problem!

go figure! Will try what you said: to install it on a new-fresh installed computer, and will try to access one of the users with problems. If it gives me a problem, that means it is an exchange problem, based on the individual mailboxes. correct? Or better yet, i will try it now on my computer (which does not have any problems). i dont remember if i tried this before... hmmm....

thanks again
Angel
Angelos
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Expert Comment

by:ydirie
ID: 9896060
Sorry,
you right, you can have the user log in to your machine ( assuming your machine does not have the issue) and see what happens. It would be interesting thing to hear what happens.
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Expert Comment

by:brian_summit
ID: 10254035
I'm am seeing the exact same problem on my network as djad. (See first post) Wondering if anyone ever found out a solution to this?? Have heard that it could possibly be something related to an Exchange that was upgraded from 5.5 to 2000. Please help! as this is a realy bad glitch.

Thanks,

Brian
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Author Comment

by:djad
ID: 10841653
me again,

didnt have too much time to test or monitor this, so we decided not to do anything about it since soon we will be upgrading to the exhange 2003/windows server 2003. Hopefully this will be done once the hardware is here for the primary domain upgrade. Till then, i will have to put this on hold till we see if the upgrade solves the issue.

till then, Brian, i dont know if you are reading this, then maybe you can test to see if :
""to install outlook on a new-fresh installed computer, and will try to access one of the users with problems. If it gives you a problem, that means it is an exchange problem, based on the individual mailboxes.  Or better yet,you can try it on a computer which does not have any problems now, by connecting to another profile and to the mailbox / user that had the problem. Or in reverse connect a user without a problem to a pc that the current user is facing this problem.""

Thanks
Brgds
Angelos
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Author Comment

by:djad
ID: 11030469
Please do not remove... any comments please from anyone? hard one isnt it?
Angelos
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Accepted Solution

by:
modulo earned 0 total points
ID: 11072938
PAQed, with points refunded (500)

When you still need an answer, you could try a repost of the question.
Now it was so far down the pages that it's unlikely an expert would have notice it.

modulo
Community Support Moderator
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Author Comment

by:djad
ID: 11745815
looks like upgrading to exchange 2003 fixed this. For now atleast... so this is closed...
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Expert Comment

by:oiaadmin
ID: 13418914
i had and am still having the same issues, administrator works on the same workstation as the troubled users account, and installing outlook 2003 upgrade helped at one site, but this is not feasable at all sites and workstations as a fix, so if anyone has any further info please repost, its a damn painful experience, wheres all the microsoft experience when you need it, they make the damn useless products and we have to try and resolve their mistakes...far out!
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