Permanently Remove Devices From XP Device Manager

I have created an Windows XP sysprep image using Norton Ghost. Included in the image are drivers for a Synapsis Touchpad. Not all machines that the image is being loaded on physically have a touchpad. My problem is that once the touchpad drivers are in the image the machines view the ps2 mouse as a touchpad (the mouse shows up as a touchpad in the device manager) I have removed the device and rebooted but it comes back as a touchpad instead of a PS2 mouse. Same thing happens if I remove the touchpad from device manager in safe mode. If I attach a USB mouse the correct drivers are loaded. What can I do to permanently remove the touchpad drivers from device manager so that my mouse will show up as a mouse instead of a touchpad??? Is there a registry key I need to delete or something???

Please help!
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Luc FrankenEMEA Server EngineerCommented:
Hi tommy_hlfgr,

You'll have to delete it in safe mode, then reboot it to normal mode and it'll be recognized as a normal mouse.


tommy_hlfgrAuthor Commented:
I have already tried deleting in safe mode. The mouse still comes back as a touchpad.
Luc FrankenEMEA Server EngineerCommented:
Have you tried the function "update driver" and manually point it to the standard mouse driver?
IT Pros Agree: AI and Machine Learning Key

We’d all like to think our company’s data is well protected, but when you ask IT professionals they admit the data probably is not as safe as it could be.

It appears as if the standard mouse drivers have been replaced by the touchpad drivers.
So, each time the system finds the mouse it loads what it thinks are the mouse drivers, but they are not. Look in DeviceManager and see what the names of the loaded drivers are.
If they look like mouse drivers then rename them and delete the touchpad. When you reboot the drivers will not be found and you should be able to load the correct ones from the CD.

Good Luck

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Run regedit, under HKEY_LOCAL_MACHINE/Software check for any Synaptics references and delete these, remember to export your registry before doing this however in case you encounter any problems.
tommy_hlfgrAuthor Commented:
I haven't had time to test this yet but I think the answer from lidsky would be the best possible solution provided in this forum. Therefore I am awarding lidsky the points. I was actually looking for someone that could provide me with the EXACT registry key that I would need to delete. I don't like going into the registy and deleting keys at random.
If you don't havy any joy post again and I'll find the exact registry key for you (if there is one)
I have a Dell Laptop running 2000 and the only way I could keep the Synaptics touchpad uninstalled (I don't use it, but when I uninstalled it, Windows kept re-installing it) was to go into Add/Remove Programs and delete the Synaptics Touchpad software.  I didn't have any other choice, there was no "disable" option.  
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Fonts Typography

From novice to tech pro — start learning today.