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Unable to connect

Posted on 2003-12-02
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Last Modified: 2010-04-11
Hello,
     I have been trying to get a Windows 98 computer online at my school. I can connect to the network, but not the internet. The tech wants to format it but the IT teacher doesnt want to do that. Are there any suggestions?

-Neocytrix.
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Question by:neocytrix
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Robing66066 earned 50 total points
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Here is a troubleshooting list:

Check the default gateway.  Make sure it is correct.
Check the DNS server listing.  Make sure they are correct.

I'm going to assume that the other devices on your network can get to the Internet.

Troubleshoot:

1.  Ping your own address.  Does it work?  No?  Problem with your NIC or IP stack.  Replace NIC or IP Stack.
2.  Ping your default gateway.  Does it work?  No?  Check cabling.  Check to see that gateway can be reached from other machines.  If no, gateway is the problem.
3.  Perform an NSLOOKUP on your DNS server.  Does it return a value?  No?  Check DNS value.
(NSLOOKUP can be done as such: 'nslookup www.cisco.com')  It should return a bunch of values for their website)

That should be it.   If this doesn't bear fruit, you may want to consider reinstalling, but really it shouldn't be necessary.

Good luck.
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