Hello... having trouble autodetecting ip... i would offer more than 125 points but i only have 125..

Hello,
My friend just got his new computer and he already had cable interent at home.
Computer's OS is WIN XP.  But for some reason he wasn't able to access the internet with his new computer with the auto detect ip setting.   So he tried to detect his ip by using ipconfig but it states "cannot connect to DHCP server".  Im writting this because my friend got his new computer but he isn't able to use the internet and i wanted to help him out.  Thank you for taking your time to answer this question and i hope everything can be fixed because i dont have any ask points left.  
thanks.
jiralnessAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JFrederick29Commented:
Try turning off the cable modem (power it off) and power it back on then plug it into the new computer.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
gonzal13RetiredCommented:
First talk to your ISp and write down the PING  data for future refererence. When done in dos from your computer there should be no problems.

If that is OK, and IE says cannot find server, then there is winsock registry error and you need to pay microsoft 35 dollars for some detailed work on the registry.

gonzal13 (Joe)
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Broadband

From novice to tech pro — start learning today.