Problem opening attachments - System cannot find file specified

Don't know if anyone has come across this one before.
My end-user has a W2k Pro client-PC connected to a Novell network. Office XP is installed. She is using Outlook 2002 as her mail client. When she tries to open an attachment Outlook reports "The system cannot find the file specified." The attachment has a valid file extension i.e doc or xls. If she saves the attachment to the network drive or local h/drive, she can open it.

Any idea what could be causing this? Would reinstalling Office XP be the quickest way of resolving the problem?

Thanks,
Huck
huckleberryfinnAsked:
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Pete LongTechnical ConsultantCommented:
Hi huckleberryfinn,
XCCC: Error Message: System Cannot Find the File Specified (0xc0020002)
http://support.microsoft.com/default.aspx?scid=kb;en-us;323730

PeteL
Pete LongTechnical ConsultantCommented:
huckleberryfinn,
XFOR: Error Message "The System Cannot Find the File Specified" During Migration from GroupWise
http://support.microsoft.com/default.aspx?scid=kb;en-us;265840
PL
Pete LongTechnical ConsultantCommented:
huckleberryfinn,
XFOR: Error Message: System Cannot Find the File Specified. Microsoft Windows NT ID No: 0xc0020002
http://support.microsoft.com/default.aspx?scid=kb;en-us;216110
PL
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Pete LongTechnical ConsultantCommented:
huckleberryfinn,
XADM: Event 7000 :The System Cannot Find the File Specified 0XC0020002
http://support.microsoft.com/default.aspx?scid=kb;en-us;199379
PL
huckleberryfinnAuthor Commented:
Hi Pete,

Thanks for your suggestions. However, they don't strictly relate to Outlook 2002 client application. They all have the error message I reported in common but the problem does not relate to Exchange server, Groupwise or Windows NT.

Regards,
Huckleberryfinn
huckleberryfinnAuthor Commented:
I believe I may have found the solution to my own problem.
http://support.microsoft.com/default.aspx?scid=kb;en-us;290852

Huckleberry
huckleberryfinnAuthor Commented:
I believe I may have found the solution to my own problem.
http://support.microsoft.com/default.aspx?scid=kb;en-us;290852

Huckleberry
huckleberryfinnAuthor Commented:
I believe I may have found the solution to my own problem.
http://support.microsoft.com/default.aspx?scid=kb;en-us;290852

Huckleberry
Pete LongTechnical ConsultantCommented:
NOt a problem

PL
SpazMODicCommented:
PAQed, with points refunded (250)

SpazMODic
EE Moderator

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chapmang2Commented:
This is a known issue with MS and NTFS file systems: http://support.microsoft.com/default.aspx?scid=kb;en-us;278060

SYMPTOMS
When you save an Outlook file attachment that contains an NTFS file system data stream to disk, Outlook discards the NTFS stream, and the following error message appears when you try to open the data:
"The system cannot find the file specified."
This behavior occurs only when the file is saved to an NTFS partition. It does not occur with FAT or FAT32 partitions.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
APPLIES TO
•      Microsoft Outlook 2002 Standard Edition
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Keywords:
      kbbug kbui kbpending KB278060
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