Text boxes become transparent or disappear

98SE Adobe Acrobat 3.0 (Full Version)

When working with a pdf that I did not create, I used text boxes with a white background (no text) to cover portions of the document.  When I saved and forwarded to document, the recipient said that the boxes printed transparent (problem #1).

I started over with a fresh copy of the pdf and selected and deleted the portions of text that I did not want there - no problem on the recipent's end this time with that part.  However, the text boxes I had added that actually contained text were no longer there (problem #2).

Suggestions?

LVL 13
Mob-bomAsked:
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Karl Heinz KremerCommented:
Which version of Acrobat is used by the recipient of the documents?

Would you be willing (or able) to provide a sample PDF file that shows this problem?
Mob-bomAuthor Commented:
The recipient is using the limited Reader v4.0(?) and correction to my intitial question, I am using version 4.0 full edition.

Yes, I can provide a cropped sample if needed.
Karl Heinz KremerCommented:
That's good: I have access to Acrobat 4.

Can you upload the sample to a server, so that I can download it? Please also describe which portions of the document are not correctly displayed, and if possible step by step instructions about how you create this document. How do you create the text boxes? Are these text annotations, or do you actually create new text in the PDF document?
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Mob-bomAuthor Commented:
Thank you,      khkremer for your offer, however, I have no server on which I can upload it.  Is there another way to get the document to you?
Karl Heinz KremerCommented:
You can find my email address on my member profile page. Please email the file to me and post the information I requested (e.g. how you changed the document, annotations, ...)
Mob-bomAuthor Commented:
khkremer, I got a "Some addresses were rejected by the MDA fetchmail forwards to." message when I tried to email the files to you.
Karl Heinz KremerCommented:
I did receive your email. I won't be able to look at the files today (I'm not near the machine that has the tools to analyze the file). You'll hear from me tomorrow.
Karl Heinz KremerCommented:
The files look OK. You wrote that the documents did not _PRINT_ correctly. Did they display OK in Acrobat Reader 4? What printer is the recipient of the documents using? I suspect it's not a Postscript printer. Are they using the latest version of the printer driver? Can they upgrade the Reader to something
newer (it's free, so price should not be a problem)?

I suspect that the printer driver is doing something wrong when it's trying to print the annotation.

For the first problem you describe: Are you sure that "Print annotations" was selected? Otherwise, the free text annotation will not print (as will any other type of annotation).

Is it important that the annotations stay annotations, or is it possible to convert them to "real" PDF content? You can do this in two ways: You can print the document (from within Acrobat) to the Distiller printer. Make sure that you do select to print annotations when you do this. The resulting PDF file should behave better. The second way to do this is to "flatten" the annotations. You may however need a newer version of Acrobat for this. I know that it works with Acrobat 5, but don't remember if Acrobat 4 had this feature. You need to execute the Javascript flattenPages() command in the Javascript console for this to work.

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Mob-bomAuthor Commented:
Thanks for you great suggestions!  I printed from Acrobat to distiller.  Worked!
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