asked on

Norton LiveUpdate fails

Hi experts,

I have just install Norton AntiVirus and LiveUpdate for it.
But my LiveUpdate doesn't work. When I click the Start button of LiveUpdate, this is the message I got

Initializing...
Unable to connect to host
LiveUpdate could not retrieve the catalog file of available Symantec product and component updates. Please verify that you are able to connect to the Internet and run LiveUpdate again.
LiveUpdate session is complete.

Please help me..

shivsa

r u sure u are connected to internet.
try connecting some known website.

also check for proxy connection, if u are using proxy for IE. then use the same server for Norton Antivirus too.

war1

Greetings, ricjava!
You need to run LiveUpdate with a supervior or Administrator account

http://service1.symantec.com/SUPPORT/nip.nsf/docid/2000090616520436?Open&src=&docid=2000011711183348&nsf=ent-security.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=

Best wishes, war1

ricjava

ASKER

Hi experts,

Yes I have Internet connection otherwise I can't even post this question.
Yes, I also run it with Administrator account.
No, I'm not using proxy for IE.

Please help me...
thanks

shivsa

Open NAV and click the LiveUpdate button and click Configure. In the ISP tab, select the radio button for “The Internet Options in the Control Panel” to correctly set the LiveUpdate Internet settings

ASKER CERTIFIED SOLUTION

shivsa

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shivsa

Note: You must delete the S32luhl1.dll file before deleting the Settings.LiveUpdate file.

shivsa

for full lisiting of above issue.
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2000071709543913?Open&src=ent&docid=2000080914350948&nsf=ent-security.nsf&view=docid&dtype=corp&prod=Symantec%20AntiVirus%20Corporate%20Edition&ver=8.x&osv=&osv_lvl=
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2000021413272848?Open&src=ent&docid=2000080914350948&nsf=ent-security.nsf&view=docid&dtype=corp&prod=Symantec%20AntiVirus%20Corporate%20Edition&ver=8.x&osv=&osv_lvl=

tituba2

Did you make sure that this box was clean of viruses before installing Norton? Lots of viruses (Klez for instance) will really mess up the installation files of virus software.

I'd completely remove Norton, make sure it is out of registry, scan from the internet (www.symantec.com/securitycheck) and if clean, reinstall.

war1

You could have a bad install of Norton AV. Uninstall it and reinstall. Here is how you completely remove Norton AV 2003

http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002122115120906?Open&src=&docid=2003010811233306&nsf=nav.nsf&view=pfdocs&dtype=&prod=&ver=&osv=&osv_lvl=

ricjava

ASKER

I will be trying all your suggestions tomorrow(Sat). Anymore comments are welcome.