CABLE INTERNET CONNECTION STOP TO WORK EVERY HOUR

HI
I LIVE IN AUSTRIA AND ABOUT ONE MONTH NOW I HAVE GET A CABLE INTERNET CONNECTION WITH UPC CHELLO.MY PROBLEM IS THAT EVERY HOUR OR EVERY 3 HOURS OR SOMETIMES THE DAY OR NIGHT MY CONNECTION IS LIKE DEAD.I HAVE TO MAKE RESTART AND THEN IT CONNECT OK AGAIN.WHEN I PUSH REPAIR IT SAY RENEWING THE IP ADRESS FAILED.MY ISP HAS GIVE ME AN OTHER MODEM THE ARRIS CORNERSTONE 450B BECAUSE THEY SAY THIS CAN BE THE PROBLEM.BUT IS ALSO WITH THIS NEW MODEM IS EXCACTLY THE SAME.I MAKE FORMAT AND INSTALL CLEAN THE WIN XP BUT THE SAME I TRY IN WIN ME BUT THE SAME.PLEASE HELP.
smoudatsosAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

gonzal13RetiredCommented:
First talk to your ISP provider and get from them several PING addresses. USe these to see if you are completely connect and the packets are not lost. Try to Ping when you seem to have lost the the connection. If it comes back empty then of course the connection is completely broken

I am an engineer and I always like to start from the basics and insure I have good data.

Now also talk to your ISp, they may have a program to monitor inactivity and cut you off automatically, possibly due to the load on their system. Theoretically the connection should be always on once you go to IE or Mail. This of course causes hackers to try to get into your PC, thus the need of a firewall. Oh, hopefully you have Norton 2001, 2002, 2003 or 2004.

gonzal13 (Joe)

Oh, please do not use all capital letters on this site. It s considered shouting and is also harder on the eyes.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
jslingerlandCommented:
Based on the nature of the problem, it sounds like your using usb.  I am guessing that your Lease on your ip address is expiring, and your having trouble renewing the ip address.  Try typing this in a command prompt instead of restarting next time

ipconfig /release
ipconfig /renew

If you are using usb, get an eithernet card installed - usb sucks

j
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Broadband

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.