Arcserve's Brtrieve 7.0 DB is corrupted - How to repair?

This may or may not require some familiarity with ARCSERVE. I am using ARCSERVEIT 6.6 for backup on a Netware 5 server. It uses btrieve 7.0 to maintain its DB of backup jobs. I'm getting an error message 4205 in ARCSERVE that tells me the DB will not open due to integrity check failure. The KB at Computer Associates describes the process to recover the DB, but simply says, "Submit Recover ARCserve Database job from console". Unfortunately, I cannot find any reference in their KB as to how you do that.

In older versions, I used a BUTIL NLM that would repair or recover Btrieve 6.x files, but apparently that utility doesn't work with ver 7.  If you know the correct procedure to repair a corrupted ver 7 file, I would greatly appreciate your help.

Thanks in advance.

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MirtheilSoftware DeveloperCommented:
What error do you get when you run BUTIL against the 7.x files?  BUTIL should still work.  If that doesn't work, you could use BUTIL at the client to do the same thing.
jaytucker1Author Commented:
I had not tried BUTIL, as the Arcserve KB docs said it wouldn't work.  When I got your reply, I ran it and got BUTIL-100: The client table is full. Try increasing the number of Active Clients in the MKDE system resource setting.
So I increased the value in BTI.CFG and now when I run it I get this error:
BUTIL-14: The file that caused the error is SYS:TEMP
BUTIL-100: An error occurred during the access of the sequential file.
The command I'm running is:
This should create a recovered file called TEMP at the root of SYS:, which I can then load with BUTIL into an empty database.

I tried another DB file to see what would happen and the message was the same.  These files are only 144K and 408K, and SYS has over 1GB of free space, so space shouldn't be an issue.  Any ideas?
MirtheilSoftware DeveloperCommented:
What happens if you actually specify SYS: and give the file an extension in the BUTIL command like:

It could be that the engine/OS is confused if there is a TEMP directory as well as trying to create a file by that name.

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MirtheilSoftware DeveloperCommented:
I just tried it here on Windows and got the same error if I specified only TEMP.  If I added an extension, it worked just fine.

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jaytucker1Author Commented:
I'll bet you're right.  I'll give it a shot and let you know.
jaytucker1Author Commented:
Mirtheil, you were right, and I should have recognized the filename confusion.  Most importantly, you knew that BUTIL would work, contrary to what Computer Associates was saying.  I love those tech support articles that steer you in the wrong direction!  Many thanks!
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