Solved

Exchange 5.5 Service will no longer start

Posted on 2003-12-04
4
5,038 Views
Last Modified: 2007-12-19
For some unkown reason our Exchange 5.5 services will no longer start. I was able to get the System Attendant and the Directory started but everytime i attempt to start the other 3 i recieve these errors:

Microsoft Exchange Information Store:

Could not start the Microsoft Exchange Information Store service on \\server.
Error 2186: The service is not responding to the control function.

Under Eventviewer:

MSExchangeIS - General - 1121
Error 0xfb5 connecting to the Microsoft Exchange Server Directory Service.

MSExchangeIS - General - 5000
Unable to initialize the Microsoft Exchange Information Store service. Error 0xfb5.

Microsoft Exchange Internet Mail Service:

Could not start the Microsoft Exchange Internet Mail Service on \\server.
Error 1068: The dependency service or group failed to start

Under Eventviewer:

MSExchangeSA - Monitoring - 1005
Unexpected error <<0xc0040000 - The Microsoft Exchange Server computer is not available. Either there are network problems or the Microsoft Exchange Server computer is down for maintenance. Microsoft Exchange Server Information Store ID no: 8004011d-0526-00000000>> occurred.

Microsoft Message Transfer Agent:

Could not start the Microsoft Exchange Message Transfer Agent service on \\server.
Error 2140: An internal Windows NT error occurred

Under Eventviewer:

MSExchangeMTA - Resource - 9406      
A fatal directory error occurred. Change to the maximum logging level for more details. [MTA MAIN BASE 1 15] (16)                       

I've gone through and run a consistancy check on the Information store and am getting them as consistant. I can't figure out where the problem started or how to fix it. Let me know if there is anymore information needed.

System:
Dell PowerEdge 2650
Windows NT 4.0 SP6a
Exchange 5.5 SP4

Full backup of all exchsrvr locations completed.
0
Comment
Question by:conceptx
  • 2
  • 2
4 Comments
 
LVL 3

Expert Comment

by:ydirie
ID: 9878738
http://support.microsoft.com/default.aspx?scid=kb;en-us;185577&Product=ech
http://support.microsoft.com/default.aspx?scid=kb;en-us;322315&Product=ech

can you give us what happen or you did before this started happening. Are there drive space in your server ?

thanks
0
 

Author Comment

by:conceptx
ID: 9878785
I left last night with the server running fine, i got a call this morning that it was down. I have no clue as to what happened to cause this. There is also ample space on the server and i have run the optimizer on it.
0
 
LVL 3

Accepted Solution

by:
ydirie earned 500 total points
ID: 9878817
quickly check the service account that is information store is using to see if it either locked or password has been changed. I would go to services and retype the password and try to restart to see what happens
0
 

Author Comment

by:conceptx
ID: 9878866
I guess someone changed the password on the account. time to lock it down more. thanks for the respponse.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
This article explains in simple steps how to renew expiring Exchange Server Internal Transport Certificate.
In this video we show how to create a Resource Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: Navigate to the Recipients >> Resources tab.: "Recipients" is our default selection …
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…

867 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

19 Experts available now in Live!

Get 1:1 Help Now