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Error - Spoolsv.exe

Posted on 2003-12-05
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Last Modified: 2007-12-19
I'm running a Citrix server and getting the following error:


Category: (100)
Event ID: 1000

Faulting application spoolsv.exe, version 5.2.3790.0, faulting module cpmmon.dll, version 2.3.1467.1, fault address 0x0000183b.

When the machine first logs you in, you an error about the spooler failing.  If you start the spooler service by hand, it starts, but as soon as you try to set up a printer or view the server properties in the Printers and Faxes window, it kills the service.

This is quite urgent, so max points and grade to a working solution.

Please note that this is a production box that is currently in operation, so rebooting it is a last resort.

Thoughts?
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Question by:Robing66066
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10 Comments
 
LVL 24

Expert Comment

by:shivsa
ID: 9882998
0
 
LVL 7

Author Comment

by:Robing66066
ID: 9883005
Yeah, I read that one.  I should have mentioned that this is on a Windows 2003 box.  Sorry.
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LVL 24

Expert Comment

by:shivsa
ID: 9883009
Also check this link. CrazyOne has suggested good solution here,
http://www.experts-exchange.com/Operating_Systems/Win2000/Q_20435137.html
0
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by:Robing66066
ID: 9883104
None of those seem to apply to Windows 2003.  

0
 
LVL 24

Expert Comment

by:shivsa
ID: 9883302
could u turn on drwatson and see what may be causing this problem.
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LVL 7

Author Comment

by:Robing66066
ID: 9883319
Solved the problem.

I'd love to tell you how, but I can't.  Our Citrix guy went into regedit and changed/deleted stuff that looked "wrong".  Full credit, he got it working again, but no one, including him knows how.

C'est la vie.



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LVL 24

Expert Comment

by:shivsa
ID: 9883339
cpmmon.dll is citrix port monitor and spoolsv.exe is requiered to queues the jobs.
apparently interction of both causeing this problem.

1. may be u should reinstall Citrix server and see if that solves the problem. because it may be bad/corrupted dll.
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Accepted Solution

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PashaMod earned 0 total points
ID: 9901046
Question closed and points refunded

PashaMod
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Expert Comment

by:JohnnyM65
ID: 10786840
For anyone else seeking an answer to this question, please know that Citrix Hotfix XE103W2K3002.MSI corrects this problem.  The hotfix may be found at www.citrix.com


Johnny
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