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Can't copy/paste in reply/forwarded mail with Outlook WebAccess 2003 Premium client

Posted on 2003-12-05
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Last Modified: 2010-04-08
Our IT recently installed Exchange Server 2003, and for remote users, "Outlook WebAccess 2003", both Basic and Premium client.  I'm having a usability problem with the Premium client.  

a) When I view an email message, I can select portions of the text (left mouse button) and use the right mouse button popup to copy selected text.  As it should be.
b) If I Reply or Forward the message, I can still select text in the 'quoted message' area, but the right mouse button is now 'dead', and I can't get the popup menu to allow me to COPY it.

These functions have worked in previous versions, and continue to work in the Basic client.  Any idea why it doesn't work in the Premium client?

Is this a 'bug' or a 'feature' (!) ?
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Question by:cjnovak
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Expert Comment

by:shivsa
ID: 9883175
have u install the latest patches and all.
there are couple of fixes in SP4 for exchange server. try loading all the patches and all see if problem goes away.
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Expert Comment

by:shivsa
ID: 9883232
also check this for comparison between OL 2003 and OL webaccess 2003.
http://www.microsoft.com/exchange/evaluation/OutlookVowa_2.asp
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Author Comment

by:cjnovak
ID: 9883333
If these are server patches, I have no idea if our IT department has installed them or not.  It's generally good advice to do so, but I was hoping for a response where someone else had experienced and fixed the problem.  Perhaps it's too new.....
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Author Comment

by:cjnovak
ID: 10164723
Server-side finally called back.  They made a 'tweak' to a setting (don't know which), and now copy/paste is working.
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amp072397 earned 0 total points
ID: 10618395
PAQed, with points refunded (500)

Thanks very much!
amp, ee admin, amp*at*experts-exchange.com
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