Solved

Can't copy/paste in reply/forwarded mail with Outlook WebAccess 2003 Premium client

Posted on 2003-12-05
6
202 Views
Last Modified: 2010-04-08
Our IT recently installed Exchange Server 2003, and for remote users, "Outlook WebAccess 2003", both Basic and Premium client.  I'm having a usability problem with the Premium client.  

a) When I view an email message, I can select portions of the text (left mouse button) and use the right mouse button popup to copy selected text.  As it should be.
b) If I Reply or Forward the message, I can still select text in the 'quoted message' area, but the right mouse button is now 'dead', and I can't get the popup menu to allow me to COPY it.

These functions have worked in previous versions, and continue to work in the Basic client.  Any idea why it doesn't work in the Premium client?

Is this a 'bug' or a 'feature' (!) ?
0
Comment
Question by:cjnovak
  • 2
  • 2
6 Comments
 
LVL 24

Expert Comment

by:shivsa
ID: 9883175
have u install the latest patches and all.
there are couple of fixes in SP4 for exchange server. try loading all the patches and all see if problem goes away.
0
 
LVL 24

Expert Comment

by:shivsa
ID: 9883232
also check this for comparison between OL 2003 and OL webaccess 2003.
http://www.microsoft.com/exchange/evaluation/OutlookVowa_2.asp
0
 

Author Comment

by:cjnovak
ID: 9883333
If these are server patches, I have no idea if our IT department has installed them or not.  It's generally good advice to do so, but I was hoping for a response where someone else had experienced and fixed the problem.  Perhaps it's too new.....
0
 

Author Comment

by:cjnovak
ID: 10164723
Server-side finally called back.  They made a 'tweak' to a setting (don't know which), and now copy/paste is working.
0
 

Accepted Solution

by:
amp072397 earned 0 total points
ID: 10618395
PAQed, with points refunded (500)

Thanks very much!
amp, ee admin, amp*at*experts-exchange.com
0

Featured Post

Live: Real-Time Solutions, Start Here

Receive instant 1:1 support from technology experts, using our real-time conversation and whiteboard interface. Your first 5 minutes are always free.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Outlook Free & Paid Tools
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

813 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now