Solved

Can't copy/paste in reply/forwarded mail with Outlook WebAccess 2003 Premium client

Posted on 2003-12-05
6
200 Views
Last Modified: 2010-04-08
Our IT recently installed Exchange Server 2003, and for remote users, "Outlook WebAccess 2003", both Basic and Premium client.  I'm having a usability problem with the Premium client.  

a) When I view an email message, I can select portions of the text (left mouse button) and use the right mouse button popup to copy selected text.  As it should be.
b) If I Reply or Forward the message, I can still select text in the 'quoted message' area, but the right mouse button is now 'dead', and I can't get the popup menu to allow me to COPY it.

These functions have worked in previous versions, and continue to work in the Basic client.  Any idea why it doesn't work in the Premium client?

Is this a 'bug' or a 'feature' (!) ?
0
Comment
Question by:cjnovak
  • 2
  • 2
6 Comments
 
LVL 24

Expert Comment

by:shivsa
Comment Utility
have u install the latest patches and all.
there are couple of fixes in SP4 for exchange server. try loading all the patches and all see if problem goes away.
0
 
LVL 24

Expert Comment

by:shivsa
Comment Utility
also check this for comparison between OL 2003 and OL webaccess 2003.
http://www.microsoft.com/exchange/evaluation/OutlookVowa_2.asp
0
 

Author Comment

by:cjnovak
Comment Utility
If these are server patches, I have no idea if our IT department has installed them or not.  It's generally good advice to do so, but I was hoping for a response where someone else had experienced and fixed the problem.  Perhaps it's too new.....
0
 

Author Comment

by:cjnovak
Comment Utility
Server-side finally called back.  They made a 'tweak' to a setting (don't know which), and now copy/paste is working.
0
 

Accepted Solution

by:
amp072397 earned 0 total points
Comment Utility
PAQed, with points refunded (500)

Thanks very much!
amp, ee admin, amp*at*experts-exchange.com
0

Featured Post

Enabling OSINT in Activity Based Intelligence

Activity based intelligence (ABI) requires access to all available sources of data. Recorded Future allows analysts to observe structured data on the open, deep, and dark web.

Join & Write a Comment

Granting full access permission allows users to access mailboxes present in their database. By giving full access permission one can open and read the content of any mailbox but cannot send emails from that mailbox.
This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now