Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Can't copy/paste in reply/forwarded mail with Outlook WebAccess 2003 Premium client

Posted on 2003-12-05
6
Medium Priority
?
212 Views
Last Modified: 2010-04-08
Our IT recently installed Exchange Server 2003, and for remote users, "Outlook WebAccess 2003", both Basic and Premium client.  I'm having a usability problem with the Premium client.  

a) When I view an email message, I can select portions of the text (left mouse button) and use the right mouse button popup to copy selected text.  As it should be.
b) If I Reply or Forward the message, I can still select text in the 'quoted message' area, but the right mouse button is now 'dead', and I can't get the popup menu to allow me to COPY it.

These functions have worked in previous versions, and continue to work in the Basic client.  Any idea why it doesn't work in the Premium client?

Is this a 'bug' or a 'feature' (!) ?
0
Comment
Question by:cjnovak
  • 2
  • 2
5 Comments
 
LVL 24

Expert Comment

by:shivsa
ID: 9883175
have u install the latest patches and all.
there are couple of fixes in SP4 for exchange server. try loading all the patches and all see if problem goes away.
0
 
LVL 24

Expert Comment

by:shivsa
ID: 9883232
also check this for comparison between OL 2003 and OL webaccess 2003.
http://www.microsoft.com/exchange/evaluation/OutlookVowa_2.asp
0
 

Author Comment

by:cjnovak
ID: 9883333
If these are server patches, I have no idea if our IT department has installed them or not.  It's generally good advice to do so, but I was hoping for a response where someone else had experienced and fixed the problem.  Perhaps it's too new.....
0
 

Author Comment

by:cjnovak
ID: 10164723
Server-side finally called back.  They made a 'tweak' to a setting (don't know which), and now copy/paste is working.
0
 

Accepted Solution

by:
amp072397 earned 0 total points
ID: 10618395
PAQed, with points refunded (500)

Thanks very much!
amp, ee admin, amp*at*experts-exchange.com
0

Featured Post

Configuration Guide and Best Practices

Read the guide to learn how to orchestrate Data ONTAP, create application-consistent backups and enable fast recovery from NetApp storage snapshots. Version 9.5 also contains performance and scalability enhancements to meet the needs of the largest enterprise environments.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will help to fix the below error for MS Exchange server 2010 I. Out Of office not working II. Certificate error "name on the security certificate is invalid or does not match the name of the site" III. Make Internal URLs and External…
Take a look at these 6 Outlook Email management tools which can augment the working and performance of Microsoft Outlook to give you a more rewarding emailing experience.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

773 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question