The chairman opens the email, clicks twice on a Word XP attachment, and MS Word is opened. He will make changes in this document, and then save the changed attachment, replacing the original attachment.
He reported today that he can't copy and paste in Word XP. He'll follow the procedure for opening a file (as described in previous paragraph) Today when he tried to copy and paste from one Word attachment to another Word attachment, nothing was pasted. An examination of the Office clipboard showed nothing was copied. The computer was restarted, and then there was no problem.
I had just looked at Office this week. I went to edit clipboard, and turned off the advanced Clipboard features.
While I'm happy that a restart will solve the problem, the random timing of the bug makes me anxious - he gets to the office at 5:00 AM in the morning, and intends to go in early this weekend.
I will ask his assistant to restart the computer at the end of the day today, which I hope will get me some proper sleep tomorrow AM.