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Outlook 2003: Have two personal folders and I can't remove one of them

Posted on 2003-12-06
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Last Modified: 2010-04-08
I've installed Outlook 2003 and have ended up with a replica personal folder that I cant remove. Surprisingly a google search didn't help me.

Cheers

Dave
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Question by:Dave Brett
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9 Comments
 
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Expert Comment

by:CrazyOne
ID: 9888360
Have you tried shutting down Outlook and then go look for the *.pst files and move the one you think is a duplicate to another folder and see what happens. If no more duplicates then delete the one you move.
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Author Comment

by:Dave Brett
ID: 9888370
I should have added that they both point to the default Outlook.pst file
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Expert Comment

by:CrazyOne
ID: 9888371
Use the Export function to backup firs before doing the followin File > Import and Export

http://www.slipstick.com/outlook/oltrble.htm

To reset the Outlook folders and Outlook bar to the defaults that you saw when you first installed Microsoft Outlook:

Restart Outlook with the command:

outlook /resetfolders /resetoutlookbar
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CrazyOne earned 1000 total points
ID: 9888378
>>>I should have added that they both point to the default Outlook.pst file

Hmmm interesting maybe a corrupted pst file
use the scanpst tool mentioned here
http://support.microsoft.com/default.aspx?scid=kb;en-us;287497&Product=out2003
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Author Comment

by:Dave Brett
ID: 9888398
I ended up solving it with http://support.microsoft.com/?kbid=278940

made a new default pst file, which then let me close one of the two copies and then reenable the first one

I'll give you the points for the scanpst tool.

Cheers

Dave
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LVL 44

Expert Comment

by:CrazyOne
ID: 9888406
Hehehe that is interesting because I came across that article just a few minutes ago myself. :)
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LVL 50

Author Comment

by:Dave Brett
ID: 9888421
LOL

You sure are quick Crazy, I'm wondering if you are an entire help desk consortium  .....

Thanks

Dave
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LVL 44

Expert Comment

by:CrazyOne
ID: 9888430
>>>I'm wondering if you are an entire help desk consortium  .....

No just an unemployed knowledgable individual that no body wants to employ at this point for some reason. I can't even get hired as a broom sweeper so I have lots of free time. Wish I had a job rather than the free time. :(
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Expert Comment

by:mindmac
ID: 10555687
Just for future readers.  The Microsoft KB solution: http://support.microsoft.com/?kbid=278940
is only for Office 2000 and for Windows 2000 and NT.

For anyone who's experiencing the problem with Office 2003 and XP, here's the solution:
http://www.outlook-tips.net/faq.htm

Or the Microsoft answer:
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003
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