Solved

Canon Scanner

Posted on 2003-12-06
7
1,363 Views
Last Modified: 2008-03-10
I just installed a Canon D1250u2f scanner and I'm having nothing but problems with it.

When I first installed the scanner, I used the drivers included with windows.  Using those, I could capture images from the scanner using windows xp's built-in scanning features.  And the images I scanned were correctly colored.

But the canon software didn't work with this driver.  So I uninstalled and re-installed the scanner following instructions on Canon's web site.  This time the canon software could capture images from the scanner, but the images it captured were strangely colored.  It seemed like everything that was supposed to be white was yellow.  And with it installed like this, the scanning features built-in to windows xp didn't recognize the scanner.   In mspaint, the "From scanner or camera" option is greyed-out.
0
Comment
Question by:Crash2100
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
7 Comments
 
LVL 18

Author Comment

by:Crash2100
ID: 9893051
I uninstalled the drivers and software with that utility, and I installed the updated driver, but it still does the same thing.

I don't have USB 2.0, it's using a USB 1.1 port.  I doubt that has anything to do with it since it scans ok, it's just the color.

How do I adjust the white balance?
0
 
LVL 18

Expert Comment

by:chicagoan
ID: 9893101
If your twain isn't working (i.e. can't scan from within applications), something's still amiss.

White balance should be a setting in the canoscan application.
0
Simplifying Server Workload Migrations

This use case outlines the migration challenges that organizations face and how the Acronis AnyData Engine supports physical-to-physical (P2P), physical-to-virtual (P2V), virtual to physical (V2P), and cross-virtual (V2V) migration scenarios to address these challenges.

 
LVL 18

Author Comment

by:Crash2100
ID: 9893968
I can't find a white balance setting.  But I did try installing the scanner on another computer, and it did the same thing.

I've been talking with canon, and they said it appears that the scanner is defective.  So I'll exchange it and I'll let you know what happens.
0
 
LVL 18

Accepted Solution

by:
Crash2100 earned 0 total points
ID: 9899201
It was the scanner, I exchanged it and it all works perfictly now!
0
 
LVL 18

Expert Comment

by:chicagoan
ID: 9899631
woo hoo!
0

Featured Post

Are You Headed to Black Hat USA 2017?

Getting ready for Black Hat next week? Kick things off with the WatchGuard Badge Challenge and test your puzzle and cipher skills. Do you have what it takes to earn our limited edition Firebox Badge? Get started today - https://crimsonthorn.net

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

this article is a guided solution for most of the common server issues in server hardware tasks we are facing in our routine job works. the topics in the following article covered are, 1) dell hardware raidlevel (Perc) 2) adding HDD 3) how t…
Arrow Electronics was searching for a KVM  (Keyboard/Video/Mouse) switch that could display on one single monitor the current status of all units being tested on the rack.
Michael from AdRem Software outlines event notifications and Automatic Corrective Actions in network monitoring. Automatic Corrective Actions are scripts, which can automatically run upon discovery of a certain undesirable condition in your network.…
Michael from AdRem Software explains how to view the most utilized and worst performing nodes in your network, by accessing the Top Charts view in NetCrunch network monitor (https://www.adremsoft.com/). Top Charts is a view in which you can set seve…

623 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question