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Canon Scanner

Posted on 2003-12-06
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Last Modified: 2008-03-10
I just installed a Canon D1250u2f scanner and I'm having nothing but problems with it.

When I first installed the scanner, I used the drivers included with windows.  Using those, I could capture images from the scanner using windows xp's built-in scanning features.  And the images I scanned were correctly colored.

But the canon software didn't work with this driver.  So I uninstalled and re-installed the scanner following instructions on Canon's web site.  This time the canon software could capture images from the scanner, but the images it captured were strangely colored.  It seemed like everything that was supposed to be white was yellow.  And with it installed like this, the scanning features built-in to windows xp didn't recognize the scanner.   In mspaint, the "From scanner or camera" option is greyed-out.
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Question by:Crash2100
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7 Comments
 
LVL 18

Author Comment

by:Crash2100
ID: 9893051
I uninstalled the drivers and software with that utility, and I installed the updated driver, but it still does the same thing.

I don't have USB 2.0, it's using a USB 1.1 port.  I doubt that has anything to do with it since it scans ok, it's just the color.

How do I adjust the white balance?
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LVL 18

Expert Comment

by:chicagoan
ID: 9893101
If your twain isn't working (i.e. can't scan from within applications), something's still amiss.

White balance should be a setting in the canoscan application.
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LVL 18

Author Comment

by:Crash2100
ID: 9893968
I can't find a white balance setting.  But I did try installing the scanner on another computer, and it did the same thing.

I've been talking with canon, and they said it appears that the scanner is defective.  So I'll exchange it and I'll let you know what happens.
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LVL 18

Accepted Solution

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Crash2100 earned 0 total points
ID: 9899201
It was the scanner, I exchanged it and it all works perfictly now!
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LVL 18

Expert Comment

by:chicagoan
ID: 9899631
woo hoo!
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