Getting Outlook to Know What Account to Send With
Posted on 2003-12-06
Thanks very much for taking the time to read our question. On our server all the mail for different departments goes into a postmaster account, Billing, Sales, Purchases etc. The mail is all downloaded on one machine from the postmaster account.
On that machine there are all the departmental accounts and the postmaster account, whith the postmaster account set as the default. When a mail comes in that was sent specifically to Billing or Sales or Purchases in clicking reply, Outlook always chooses to reply using the postmaster account, the Outlook default account. How can we get Outlook to look for which account the mail was sent TO and then use that one in replying? They are all in the accounts in Outlook on that machine. Is there any way for Outlook to look at the "To" account and use the same one for replying? Sometimes, if we don't remember to change the replying account to the proper one, the reply will be sent out under the default account rather rather than the one it was sent to. For instance, it comes to the Sales account, but, if we forget to check, we can accidentally send the reply with the Outlook default account, postmaster, and it makes things look bad on us.