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Printer Problems

Posted on 2003-12-08
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Last Modified: 2009-07-29
I am having a problem with a Windows 2000 sever and some Zebra Z4M label printers. The problem is that only one of the 2 printers setup will print at a time. Example, if you have  100 documents queued up in both printers, printer 1 will print and printer 2 will keep erroring until printer 1 has finished printing all 100 documents. Printer 2 will then print its documents and printer 1 will not be able to print until printer 2 is finished. The printers are connected via seperate JetDirect boxes using a Standard TCP/IP Port in Windows. I have have tried different drivers but cannot resolve the problem. The driver I am using now is the Zebra 5.0.0.5. I have also tried using a Seagull Scientific driver version 6.6.2, but I have a different problem then. When I change any of the printer properties, I get an error that the Operation could not be completed and then have to stop and restart the Print Spooler service. I am thinking it is a Windows problem, but cannot seam to be able to resolve it. Any ideas are greatly apprieciated.

Please help.

Thanks John.
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Question by:jsaxon2
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10 Comments
 
LVL 15

Expert Comment

by:Rob Stone
ID: 9896909
What happens if you have a different printer on one of the JD box's?

Have you tried the two printers on the same JD Box.
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LVL 15

Expert Comment

by:Rob Stone
ID: 9896917
Do you have enough HDD space for the print spooler?
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LVL 3

Author Comment

by:jsaxon2
ID: 9896926
The JetDirect boxes are single port boxes. The printers were previously conected to a single Lantronics multiport print server but the same thing was happening. As far as HDD space, ther is over 6GB free.
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LVL 1

Expert Comment

by:20LILY00
ID: 9897005
Try Jet direct port instead of standard TCP/IP. You may have to load the software.
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LVL 15

Expert Comment

by:Rob Stone
ID: 9897121
How large to the print jobs get when there are over 100 in a queue?

Are there any other printers connected to the print server?  

6GB should be plenty, but just checking the size of jobs, etc.
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LVL 3

Author Comment

by:jsaxon2
ID: 9897228
The jobs are small. I acctually just found out the printers only printing one at a time is a problem with the Zebra driver itself. So I need to use a different driver. Problem is that I can't get the Seagull driver to work. It installs fine, but when I try and change any of the Print Preferences and click OK, it just locks. I have to stop and restart the Print spooler. I have checked the permissions in the folders and they are fine. I am really at a loss. I am not having a problem with the laserjets that are setup on this server, just the Zebra Z4M label printers.
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LVL 3

Author Comment

by:jsaxon2
ID: 9898298
It turns out the we were able to use a NiceLabel driver that is now working fine. Thanks for your time and suggestions.
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Expert Comment

by:Rob Stone
ID: 9902757
If you post a question in the CS link above pointing to this and ask for a refund on the points they will make this a PAQ.
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