Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Xerox DocuPrint N32 problem

Posted on 2003-12-08
7
Medium Priority
?
487 Views
Last Modified: 2010-04-12
In a NT network, I have a Xerox DocuPrint N32 printer. I've installed on a workstation and it works. Some other computers can print to this printer too. I've added the printer by network(capture). But when I try to install the printer using his IP it doesn't work. Ping x.x.x.x give me 'Time out...' message. How can I solve this problem ?
0
Comment
Question by:omegabeta
  • 3
  • 3
7 Comments
 
LVL 39

Expert Comment

by:hdhondt
ID: 9899869
Can we assume that the printer and the PC are on the same subnet? If not, it will depend entirely on your routers. Please provide IP addresses of both the printer and the workstation.

Even if they are on the same subnet, it is possible that network security settings prevent any connectivity. The craziest example I have seen is a case where a PC and a printer, on the same subnet and plugged into side-by-side network sockets could not see each other. Yet the server was able to print to it over the network!
0
 

Author Comment

by:omegabeta
ID: 9903585
The strange thing is that I have another  printer -Xerox DocuPrint N40- that works !
The path was Add printer->Add port->LPR port->New Port:
-Name & address of server providing LPD
-Name of printer or print queue on the server
What could be wrong for N32 ?
0
 

Author Comment

by:omegabeta
ID: 9903594
All computers and printers in discussion belonging to the same LAN.
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 39

Expert Comment

by:hdhondt
ID: 9910630
From your reply we have now learned that you used NT4 to talk to the N40. Does the PC that cannot print to the N32 also use NT4? If not, what OS does it use?

The same LAN does *not* mean the same subnet. What are the IP addresses of the printers and of a typical PC?
0
 

Author Comment

by:omegabeta
ID: 9912865
The printer N32 has  x.y.w.z1  and a typical PC x.y.w.z2. So x.y.w are common.
There are on the same lavel and the printer has its IP and is connected directly to cabling system by a wall receptacle.
0
 
LVL 21

Accepted Solution

by:
briancassin earned 60 total points
ID: 9917894
Have you tried running another cable to the printer ? it may be possible the wall recepticle or the cabling going to it is bad
0
 
LVL 39

Expert Comment

by:hdhondt
ID: 9918997
How complex is your network security setup? Are there any routers between your PC and this printer? It is possible that the routers prevent traffic between you and the printer even if they are on the same subnet
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Causes of paper jams:The following are the main causes of paper jams. Guides:If the guides for the paper are not set correctly they may cause the paper to enter at an angle. You should ensure that the guides are set correctly for the paper type a…
When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
In a question here at Experts Exchange (https://www.experts-exchange.com/questions/29062564/Adobe-acrobat-reader-DC.html), a member asked how to create a signature in Adobe Acrobat Reader DC (the free Reader product, not the paid, full Acrobat produ…

824 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question