Go Premium for a chance to win a PS4. Enter to Win

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 542
  • Last Modified:

How to solve issue with Outlook hanging at splash screen

I have an issue where outlook does not get past the opening splash screen. I then need to CRTL-ALT-DEL and kill the OUTLOOK.exe process (which can then take minutes to take effect). I can get Outlook to run using the /SAFE command line string.

I have tried:

* Using scanpst.exe to check/repair my offline .pst file and my .ost file
* deleting/renaming outcmd.dat, frmcache.dat, extend.dat as suggested on various pages
* using /SAFE to go to HELP > ABOUT > DISABLED ITEMS (reveals nothing)
* checking no add-ins or COM items are causing the issue
* disabling instant messenger in outlook
* defragmenting the hard drive to ensure the data in the offline .pst folder is not corrupted
0
garthdonovan
Asked:
garthdonovan
1 Solution
 
CrazyOneCommented:
If this is part of an office install then

Control Panel > Add Remove Programs
Look for and click on Microsoft Office
Click on the Change button
Click on Repair Office
0
 
icysamurCommented:
Hey you are in luck! I had the same problem for the past one week, and I just solved it.

There is one universal solution to this problem. Uninstall Microsoft Office completely, delete whatever remains and reinstall it from scratch. Your problem will be solved.

Try this, it's from personal experience :-)
0
 
garthdonovanAuthor Commented:
Solution was to delete all files in the folder C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook, and let Outlook generate a new user profile. Seems to have fixed the problem
0
 
icysamurCommented:
Hey but my solution is universal, solves all problems :P
0
 
amp072397Commented:
PAQed, with points refunded (125)

Thanks very much!
amp, ee admin, amp*at*experts-exchange.com
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Tackle projects and never again get stuck behind a technical roadblock.
Join Now