Solved

How to solve issue with Outlook hanging at splash screen

Posted on 2003-12-08
6
537 Views
Last Modified: 2010-04-08
I have an issue where outlook does not get past the opening splash screen. I then need to CRTL-ALT-DEL and kill the OUTLOOK.exe process (which can then take minutes to take effect). I can get Outlook to run using the /SAFE command line string.

I have tried:

* Using scanpst.exe to check/repair my offline .pst file and my .ost file
* deleting/renaming outcmd.dat, frmcache.dat, extend.dat as suggested on various pages
* using /SAFE to go to HELP > ABOUT > DISABLED ITEMS (reveals nothing)
* checking no add-ins or COM items are causing the issue
* disabling instant messenger in outlook
* defragmenting the hard drive to ensure the data in the offline .pst folder is not corrupted
0
Comment
Question by:garthdonovan
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
6 Comments
 
LVL 44

Expert Comment

by:CrazyOne
ID: 9900999
If this is part of an office install then

Control Panel > Add Remove Programs
Look for and click on Microsoft Office
Click on the Change button
Click on Repair Office
0
 

Expert Comment

by:icysamur
ID: 9961808
Hey you are in luck! I had the same problem for the past one week, and I just solved it.

There is one universal solution to this problem. Uninstall Microsoft Office completely, delete whatever remains and reinstall it from scratch. Your problem will be solved.

Try this, it's from personal experience :-)
0
 

Author Comment

by:garthdonovan
ID: 9962277
Solution was to delete all files in the folder C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook, and let Outlook generate a new user profile. Seems to have fixed the problem
0
 

Expert Comment

by:icysamur
ID: 9963413
Hey but my solution is universal, solves all problems :P
0
 

Accepted Solution

by:
amp072397 earned 0 total points
ID: 10618406
PAQed, with points refunded (125)

Thanks very much!
amp, ee admin, amp*at*experts-exchange.com
0

Featured Post

SuperAntiSpyware Licenses Discounted by 25% !

Exclusive offer to Experts Exchange Members!
Buy SuperAntiSpyware License(s) from us and save 25% on the regular purchase price.
- Includes Full SuperAntiSpyware Vendor Support Entitlements
- Your Subscription does not begin until you activate your license
- Buy for your friends

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question