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How to solve issue with Outlook hanging at splash screen

Posted on 2003-12-08
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Last Modified: 2010-04-08
I have an issue where outlook does not get past the opening splash screen. I then need to CRTL-ALT-DEL and kill the OUTLOOK.exe process (which can then take minutes to take effect). I can get Outlook to run using the /SAFE command line string.

I have tried:

* Using scanpst.exe to check/repair my offline .pst file and my .ost file
* deleting/renaming outcmd.dat, frmcache.dat, extend.dat as suggested on various pages
* using /SAFE to go to HELP > ABOUT > DISABLED ITEMS (reveals nothing)
* checking no add-ins or COM items are causing the issue
* disabling instant messenger in outlook
* defragmenting the hard drive to ensure the data in the offline .pst folder is not corrupted
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Question by:garthdonovan
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6 Comments
 
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Expert Comment

by:CrazyOne
ID: 9900999
If this is part of an office install then

Control Panel > Add Remove Programs
Look for and click on Microsoft Office
Click on the Change button
Click on Repair Office
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Expert Comment

by:icysamur
ID: 9961808
Hey you are in luck! I had the same problem for the past one week, and I just solved it.

There is one universal solution to this problem. Uninstall Microsoft Office completely, delete whatever remains and reinstall it from scratch. Your problem will be solved.

Try this, it's from personal experience :-)
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Author Comment

by:garthdonovan
ID: 9962277
Solution was to delete all files in the folder C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook, and let Outlook generate a new user profile. Seems to have fixed the problem
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Expert Comment

by:icysamur
ID: 9963413
Hey but my solution is universal, solves all problems :P
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Accepted Solution

by:
amp072397 earned 0 total points
ID: 10618406
PAQed, with points refunded (125)

Thanks very much!
amp, ee admin, amp*at*experts-exchange.com
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