Solved

Outlook Issue

Posted on 2003-12-09
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Last Modified: 2010-04-08
We are having an issue with MS outlook on our laptops...The laptops are windows 2K SP4 and they are using outlook 2K sp3, the laptops are dell d600.
If the laptop is plugged into the network and the user logs in then outlook has no problem locating the exchange server.  However, if the user logs in and then plugs in a network cable afterward then outlook has a red x by the drive in the status bar.... any thoughts on this...
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Question by:jduawa
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by:sirbounty
ID: 9905501
What drive in the status bar?
Perhaps it hasn't reconnected a mapped drive that stores their PST?
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Author Comment

by:jduawa
ID: 9905517
if you open up outlook not on the network there is a small drive with a red x if you open outlook while on the network there is nothing...the users are not using PSTs just offline folders.  after they plug in the network cable they can ping the exchange server but outlook does not seem to find it.
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Expert Comment

by:sunray_2003
ID: 9905526
I assume there is an authentication issue here .. When he logs in with the network does he login using
network account or the individual account of the machine. Since he is logging in first ( in your second case) , I assume it is not allowing him to map to drives

Sunray
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Author Comment

by:jduawa
ID: 9905535
it is windows 2000 so when he logs in he is using his network credential stored in windows 2K which are the same as when he is connected to the network, the mapped drives show as available when they plug in the cable after logging in...
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Expert Comment

by:sirbounty
ID: 9912714
I don't recall seeing that status icon - what do you get if you right-click it?  Or place your cursor over it/double-click it?
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Author Comment

by:jduawa
ID: 9912730
it turns out that the problem was the blackberry software, it seems that for some reason that if the blackberry connector did not find the exchange server then outlookk would not try to find it even after plugged into the network....
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Expert Comment

by:sirbounty
ID: 9916471
So did my right-click answer point you in the right direction? :)
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Author Comment

by:jduawa
ID: 9916484
no we figured it out before you even posted...sorry
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by:sirbounty
ID: 9916552
Points to you!  
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by:jduawa
ID: 10597769
no solution was given (actually we figured it out), please refund points
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Expert Comment

by:sirbounty
ID: 10601873
Agreed
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Author Comment

by:jduawa
ID: 10618452
solution is posted above see message from "Date: 12/10/2003 07:12AM PST"
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Accepted Solution

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amp072397 earned 0 total points
ID: 10618565
PAQed, with points refunded (125)

Thanks very much!
amp, ee admin, amp*at*experts-exchange.com
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