Solved

Outlook 2002 error 0x80004005 when sending attachments through Exchange 5.5

Posted on 2003-12-09
4
909 Views
Last Modified: 2007-12-19
We have recently upgraded Outlook on a few machines from 2000 to 2002.  The computers are running Windows 2000, Windows XP Pro and Windows 2000 Terminal Server. On the back-end, we're using Exchange 5.5 running on Windows 2000 Server (NT Domain) with Symantec Antivirus for MSE in MAPI/VAPI combination mode.  We've found that when sending attachments, we're presented with this error message that never came up with OL 2000:

Task 'Microsoft Exchange Server - Sending' reported error (0x80004005) : 'The operation failed.'

The error appears on the "Errors" tab of the "Outlook Send/Receive Progress" dialog.  Even though we get this message, the email stays in the outbox and goes out successfully moments later.

Additionally, we upgraded another instance of Office to Outlook 2003 with a similar, but not exact problem.  Under 2003, the message goes out, but bounces back.  The error on the bounced message complains that the message is being scanned for viruses.  Under 2003, the message never goes out.  It must be resent several times before it actually goes out.
0
Comment
Question by:RadioActiveLamb
  • 2
  • 2
4 Comments
 
LVL 13

Expert Comment

by:Mob-bom
ID: 9915689
Hi RadioActiveLamb

Not sure if this helps because it speaks specifically about receiving emails, but it is discusses Norton AntiVirus and you said >>> the message is being scanned for viruses>>> so it may be applicable to you:

http://support.microsoft.com/default.aspx?scid=kb;en-us;329936&Product=out
0
 
LVL 1

Author Comment

by:RadioActiveLamb
ID: 9917055
That problem only relates to the retail version of NAV.  This is Norton Antivirus for Microsoft Exchange v2.11 (build 56), which does not have a script blocking feature.  Also, as you noted, this doesn't apply to sending messages.  

Thanks for the reply.
0
 
LVL 1

Author Comment

by:RadioActiveLamb
ID: 9945444
This is still a nagging problem.  I'm not certain if the problem is Outlook or the Exchange 5.5 SP4 back-end.  

I added some more points to the hook.
0
 
LVL 13

Accepted Solution

by:
Mob-bom earned 400 total points
ID: 10149312
Hi RadioActiveLamb

If you haven't resolved your issue yet, you may want to review:

Email with attachments remain in the Outlook outbox when VAPI or Combo mode is used with Norton AntiVirus for Microsoft Exchange 2.1x

Situation:
When using a MAPI client like MS Outlook, some email messages with attachments remain in the client outbox and are never sent. The message is sent and delivered immediately when sent again from the outbox. Norton AntiVirus for Microsoft Exchange (NAVMSE) 2.1x is installed on the Exchange server, and is configured to run in VAPI or in MAPI/VAPI (combo) scanning mode. You want to know why the emails are not being sent initially.

http://service1.symantec.com/SUPPORT/ent-gate.nsf/361fc4a260e563b1882568180069e1c0/ab55b486ebc3ccfa88256bd0007e4d5f?OpenDocument&prod=Norton%20AntiVirus%20for%20Microsoft%20Exchange&ver=2.x&src=ent&pcode=nav_exchange&dtype=corp&svy=&prev=&miniver=nav-ms-exchange2
0

Featured Post

Highfive Gives IT Their Time Back

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

Learn more about how the humble email signature can be used as more than just an electronic business card. When used correctly, a signature can easily be tailored for different purposes by different departments within an organization.
Are you unable to connect or configure Hotmail email account in Microsoft Outlook 2010, 2007? Or Outlook.com emails are not downloading to Outlook? Lets’ see the problem and resolve Outlook Connector error syncing folder hierarchy (0x8004102A).
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

758 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now