Outlook 2002 error 0x80004005 when sending attachments through Exchange 5.5
We have recently upgraded Outlook on a few machines from 2000 to 2002. The computers are running Windows 2000, Windows XP Pro and Windows 2000 Terminal Server. On the back-end, we're using Exchange 5.5 running on Windows 2000 Server (NT Domain) with Symantec Antivirus for MSE in MAPI/VAPI combination mode. We've found that when sending attachments, we're presented with this error message that never came up with OL 2000:
Task 'Microsoft Exchange Server - Sending' reported error (0x80004005) : 'The operation failed.'
The error appears on the "Errors" tab of the "Outlook Send/Receive Progress" dialog. Even though we get this message, the email stays in the outbox and goes out successfully moments later.
Additionally, we upgraded another instance of Office to Outlook 2003 with a similar, but not exact problem. Under 2003, the message goes out, but bounces back. The error on the bounced message complains that the message is being scanned for viruses. Under 2003, the message never goes out. It must be resent several times before it actually goes out.
Task 'Microsoft Exchange Server - Sending' reported error (0x80004005) : 'The operation failed.'
The error appears on the "Errors" tab of the "Outlook Send/Receive Progress" dialog. Even though we get this message, the email stays in the outbox and goes out successfully moments later.
Additionally, we upgraded another instance of Office to Outlook 2003 with a similar, but not exact problem. Under 2003, the message goes out, but bounces back. The error on the bounced message complains that the message is being scanned for viruses. Under 2003, the message never goes out. It must be resent several times before it actually goes out.
ASKER
That problem only relates to the retail version of NAV. This is Norton Antivirus for Microsoft Exchange v2.11 (build 56), which does not have a script blocking feature. Also, as you noted, this doesn't apply to sending messages.
Thanks for the reply.
Thanks for the reply.
ASKER
This is still a nagging problem. I'm not certain if the problem is Outlook or the Exchange 5.5 SP4 back-end.
I added some more points to the hook.
I added some more points to the hook.
ASKER CERTIFIED SOLUTION
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Not sure if this helps because it speaks specifically about receiving emails, but it is discusses Norton AntiVirus and you said >>> the message is being scanned for viruses>>> so it may be applicable to you:
http://support.microsoft.com/default.aspx?scid=kb;en-us;329936&Product=out