?
Solved

Outlook 2002 error 0x80004005 when sending attachments through Exchange 5.5

Posted on 2003-12-09
4
Medium Priority
?
955 Views
Last Modified: 2007-12-19
We have recently upgraded Outlook on a few machines from 2000 to 2002.  The computers are running Windows 2000, Windows XP Pro and Windows 2000 Terminal Server. On the back-end, we're using Exchange 5.5 running on Windows 2000 Server (NT Domain) with Symantec Antivirus for MSE in MAPI/VAPI combination mode.  We've found that when sending attachments, we're presented with this error message that never came up with OL 2000:

Task 'Microsoft Exchange Server - Sending' reported error (0x80004005) : 'The operation failed.'

The error appears on the "Errors" tab of the "Outlook Send/Receive Progress" dialog.  Even though we get this message, the email stays in the outbox and goes out successfully moments later.

Additionally, we upgraded another instance of Office to Outlook 2003 with a similar, but not exact problem.  Under 2003, the message goes out, but bounces back.  The error on the bounced message complains that the message is being scanned for viruses.  Under 2003, the message never goes out.  It must be resent several times before it actually goes out.
0
Comment
Question by:RadioActiveLamb
  • 2
  • 2
4 Comments
 
LVL 13

Expert Comment

by:Mob-bom
ID: 9915689
Hi RadioActiveLamb

Not sure if this helps because it speaks specifically about receiving emails, but it is discusses Norton AntiVirus and you said >>> the message is being scanned for viruses>>> so it may be applicable to you:

http://support.microsoft.com/default.aspx?scid=kb;en-us;329936&Product=out
0
 
LVL 1

Author Comment

by:RadioActiveLamb
ID: 9917055
That problem only relates to the retail version of NAV.  This is Norton Antivirus for Microsoft Exchange v2.11 (build 56), which does not have a script blocking feature.  Also, as you noted, this doesn't apply to sending messages.  

Thanks for the reply.
0
 
LVL 1

Author Comment

by:RadioActiveLamb
ID: 9945444
This is still a nagging problem.  I'm not certain if the problem is Outlook or the Exchange 5.5 SP4 back-end.  

I added some more points to the hook.
0
 
LVL 13

Accepted Solution

by:
Mob-bom earned 1600 total points
ID: 10149312
Hi RadioActiveLamb

If you haven't resolved your issue yet, you may want to review:

Email with attachments remain in the Outlook outbox when VAPI or Combo mode is used with Norton AntiVirus for Microsoft Exchange 2.1x

Situation:
When using a MAPI client like MS Outlook, some email messages with attachments remain in the client outbox and are never sent. The message is sent and delivered immediately when sent again from the outbox. Norton AntiVirus for Microsoft Exchange (NAVMSE) 2.1x is installed on the Exchange server, and is configured to run in VAPI or in MAPI/VAPI (combo) scanning mode. You want to know why the emails are not being sent initially.

http://service1.symantec.com/SUPPORT/ent-gate.nsf/361fc4a260e563b1882568180069e1c0/ab55b486ebc3ccfa88256bd0007e4d5f?OpenDocument&prod=Norton%20AntiVirus%20for%20Microsoft%20Exchange&ver=2.x&src=ent&pcode=nav_exchange&dtype=corp&svy=&prev=&miniver=nav-ms-exchange2
0

Featured Post

Granular recovery for Microsoft Exchange

With Veeam Explorer for Microsoft Exchange you can choose the Exchange Servers and restore points you’re interested in, and Veeam Explorer will present the contents of those mailbox stores for browsing, searching and exporting.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will help to fix the below errors for MS Exchange Server 2013 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
There can be many situations demanding the conversion of Outlook OST files to PST format and as such, there is no shortage of automated tools to perform this conversion. However, what makes Stellar OST to PST converter stand above the rest? Let us e…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
Whether it be Exchange Server Crash Issues, Dirty Shutdown Errors or Failed to mount error, Stellar Phoenix Mailbox Exchange Recovery has always got your back. With the help of its easy to understand user interface and 3 simple steps recovery proced…
Suggested Courses

864 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question