I'm fairy sure this is an OS issue since the only solution to the following problem so far has been to format and reinstall Windows XP. I get the error "Your logon information was incorrect, check your user name and domain, then type password again. If your account is new or if your administrator requested a password change you need to change password then logon with new password." I AM the administrator and did not request a password change. This error occurs no matter who's email account I am trying to set up on this particular computer. It happens no matter which Windows profile I log in to. It seems to be a corrupt Windows installation since I've had to reinstall Windows to fix the problem in the past. I'm hoping you have a simpler solution to this very annoying problem. It only occurs once in a while. The error pops up when I try and set up someone's (anyone's) email on the Email Exchange Server. There is nothing wrong with the user name or password since they are able to log on to their Email Box on the Email Server via our Intranet. This is even a new Windows installation. All updates are applied. Please help!