Solved

MS Outlook XP logon error

Posted on 2003-12-09
8
537 Views
Last Modified: 2012-06-27
I'm fairy sure this is an OS issue since the only solution to the following problem so far has been to format and reinstall Windows XP.  I get the error "Your logon information was incorrect, check your user name and domain, then type password again.  If your account is new or if your administrator requested a password change you need to change password then logon with new password."  I AM the administrator and did not request a password change.  This error occurs no matter who's email account I am trying to set up on this particular computer.  It happens no matter which Windows profile I log in to.  It seems to be a corrupt Windows installation since I've had to reinstall Windows to fix the problem in the past. I'm hoping you have a simpler solution to this very annoying problem.  It only occurs once in a while.  The error pops up when I try and set up someone's (anyone's) email on the Email Exchange Server.  There is nothing wrong with the user name or password since they are able to log on to their Email Box on the Email Server via our Intranet.   This is even a new Windows installation.  All updates are applied.  Please help!
0
Comment
Question by:USBMHC
8 Comments
 
LVL 8

Expert Comment

by:chookisa
ID: 9906752
ensure you are logging onto the correct domain, that the account is in the account manager on the domain server, normally a password reset on account mgr will resolve.

if your logging on to the local machine, make sure you have that chosen and not your domain
0
 
LVL 10

Expert Comment

by:BloodRed
ID: 9906822
Check the computer account.  A disabled computer account will cause errors similar to that.
0
 

Author Comment

by:USBMHC
ID: 9906912
This machine is not set up to log on to a domain.  I've already tried resetting the password.  The account is not diabled.  Like I said, no matter which profile I log in to I am unable to set up email using the Exchange Server mode, even when I log on as Administrator.  A pop account would work but I shouldn't have to set this person up on a POP account when the other should work.  Any other ideas?
0
Simplifying Server Workload Migrations

This use case outlines the migration challenges that organizations face and how the Acronis AnyData Engine supports physical-to-physical (P2P), physical-to-virtual (P2V), virtual to physical (V2P), and cross-virtual (V2V) migration scenarios to address these challenges.

 
LVL 59

Accepted Solution

by:
LeeTutor earned 500 total points
ID: 9908712
Take a look and see if this Microsoft Knowledge Base article applies:

http://support.microsoft.com/default.aspx?scid=%2Fservicedesks%2Fbin%2Fkbsearch.asp%3FArticle%3D321652
0
 
LVL 59

Expert Comment

by:LeeTutor
ID: 9908741
Here's another MSKB article mentioning your error message:

http://support.microsoft.com/default.aspx?kbid=325930
0
 

Author Comment

by:USBMHC
ID: 9914486
Thank you very much Lee Tutor!  For some reason I didn't find anything in the Microsoft Knowledge Base articles.  How did you do your search.  Anyway, adding the missing values to the registry did the trick!  
0
 
LVL 59

Expert Comment

by:LeeTutor
ID: 9914541
Hi, USBMHC, glad to be of help in solving your problem.  I usually go to the MSKB search site to find pertinent articles, but their search engine is notoriously bad, and I found nothing.  In this case, I found the MSKB articles by doing a search at www.google.com for the words "Your logon information was incorrect", if I remember correctly.

Lee
0
 

Author Comment

by:USBMHC
ID: 9914661
You're right about MSKB being notoriously bad, I very rarely find what I'm looking for there.  I'll try your method next time.  Thanks!!
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you unable to synchronize your OST (Offline Storage Table) file with Microsoft Exchange Server? Is your OST file exceeding 2 GB size limit? In Microsoft Outlook 2002 and earlier versions, there is a 2 GB size limit for the OST file. If the file …
If you have done a reformat of your hard drive and proceeded to do a successful Windows XP installation, you may notice that a choice between two operating systems when you start up the machine. Here is how to get rid of this: Click Start Clic…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
I've attached the XLSM Excel spreadsheet I used in the video and also text files containing the macros used below. https://filedb.experts-exchange.com/incoming/2017/03_w12/1151775/Permutations.txt https://filedb.experts-exchange.com/incoming/201…

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question