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Rule: Server-Requested Client Action   with Error: MoveCopy, Unable to create dest msg

Posted on 2003-12-09
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Last Modified: 2012-06-22
I have a User who recieves "Rules in Error" dialog box each time they log in to Outlook 2002:

The listed Rule is "Server-Requested Client Action" and the Error listed is "MoveCopy, Unable to create dest msg."

The User has deleted and re-created all of their rules, however this problem still continues to occur.
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Question by:greinert
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11 Comments
 
LVL 8

Expert Comment

by:jessnjeff
ID: 9917286
I had the same problem and used what I thought was a stupid workaround to fix it.  On another pc, I created one simple rule, exported it as a file, then imported it into the problem pc.  HOwever, I would take a close look at their Outlook setup.  Usually when you get a Rules in Error message, when you go into rules, Outlook will not let you close the rules wizard until you fix the errored rule.
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Author Comment

by:greinert
ID: 9921230
Attempted the solution of importing a simple rule - it didn't work.

There is nothing to check in the Rules Wizard - the user has zero (0) rules, but the error message is still being generated.
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LVL 8

Expert Comment

by:jessnjeff
ID: 9921280
Try deleting and recreating the user's profile in Outlook, then.
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Author Comment

by:greinert
ID: 9921389
Deleting and recreating the user's profile did not solve the problem.

Suspect that the issue is an "invalid" and undisplayed rule associated with the user's Exchange mailbox.  
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Author Comment

by:greinert
ID: 9921390
Deleting and recreating the user's profile did not solve the problem.

Suspect that the issue is an "invalid" and undisplayed rule associated with the user's Exchange mailbox.  
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LVL 8

Expert Comment

by:jessnjeff
ID: 9921700
Since client side fixes did not work, yes, I would contact your Exhcange admin.  Perhaps they can manipulate the rules on the server.
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Author Comment

by:greinert
ID: 9922232
Unable to find rules manager under Exchange 5.5 server.

Fixed problem by running Outlook 2003 client on another PC.
Created a user profile then started up Outlook.
This appeared to remove the orphan rule on the Exchange server.
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Accepted Solution

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amp072397 earned 0 total points
ID: 10618442
PAQed, with points refunded (300)

Thanks very much!
amp, ee admin, amp*at*experts-exchange.com
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Expert Comment

by:atiqure12
ID: 14576340
I got the same message in Exchange2003 server that Rule: Server-Requested Client Action  with Error: MoveCopy, Unable to create dest msg. Client Application is Office XP
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Expert Comment

by:villagebank
ID: 21815817
I had the same issue with Exchange 2003 and Outlook 2002.  I logged onto another computer with Outlook 2003 and was able to finally see the bad rules in red and delete them.  However, the error still continued.  I then when through each rule and discovered there was one person with three different rules doing the same thing.  Once I deleted the extra two rules all was well.
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