• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 12424
  • Last Modified:

Rule: Server-Requested Client Action with Error: MoveCopy, Unable to create dest msg

I have a User who recieves "Rules in Error" dialog box each time they log in to Outlook 2002:

The listed Rule is "Server-Requested Client Action" and the Error listed is "MoveCopy, Unable to create dest msg."

The User has deleted and re-created all of their rules, however this problem still continues to occur.
0
greinert
Asked:
greinert
1 Solution
 
jessnjeffCommented:
I had the same problem and used what I thought was a stupid workaround to fix it.  On another pc, I created one simple rule, exported it as a file, then imported it into the problem pc.  HOwever, I would take a close look at their Outlook setup.  Usually when you get a Rules in Error message, when you go into rules, Outlook will not let you close the rules wizard until you fix the errored rule.
0
 
greinertAuthor Commented:
Attempted the solution of importing a simple rule - it didn't work.

There is nothing to check in the Rules Wizard - the user has zero (0) rules, but the error message is still being generated.
0
 
jessnjeffCommented:
Try deleting and recreating the user's profile in Outlook, then.
0
Cloud Class® Course: Python 3 Fundamentals

This course will teach participants about installing and configuring Python, syntax, importing, statements, types, strings, booleans, files, lists, tuples, comprehensions, functions, and classes.

 
greinertAuthor Commented:
Deleting and recreating the user's profile did not solve the problem.

Suspect that the issue is an "invalid" and undisplayed rule associated with the user's Exchange mailbox.  
0
 
greinertAuthor Commented:
Deleting and recreating the user's profile did not solve the problem.

Suspect that the issue is an "invalid" and undisplayed rule associated with the user's Exchange mailbox.  
0
 
jessnjeffCommented:
Since client side fixes did not work, yes, I would contact your Exhcange admin.  Perhaps they can manipulate the rules on the server.
0
 
greinertAuthor Commented:
Unable to find rules manager under Exchange 5.5 server.

Fixed problem by running Outlook 2003 client on another PC.
Created a user profile then started up Outlook.
This appeared to remove the orphan rule on the Exchange server.
0
 
amp072397Commented:
PAQed, with points refunded (300)

Thanks very much!
amp, ee admin, amp*at*experts-exchange.com
0
 
atiqure12Commented:
I got the same message in Exchange2003 server that Rule: Server-Requested Client Action  with Error: MoveCopy, Unable to create dest msg. Client Application is Office XP
0
 
villagebankCommented:
I had the same issue with Exchange 2003 and Outlook 2002.  I logged onto another computer with Outlook 2003 and was able to finally see the bad rules in red and delete them.  However, the error still continued.  I then when through each rule and discovered there was one person with three different rules doing the same thing.  Once I deleted the extra two rules all was well.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Cloud Class® Course: CompTIA Healthcare IT Tech

This course will help prep you to earn the CompTIA Healthcare IT Technician certification showing that you have the knowledge and skills needed to succeed in installing, managing, and troubleshooting IT systems in medical and clinical settings.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now