Rule: Server-Requested Client Action with Error: MoveCopy, Unable to create dest msg

I have a User who recieves "Rules in Error" dialog box each time they log in to Outlook 2002:

The listed Rule is "Server-Requested Client Action" and the Error listed is "MoveCopy, Unable to create dest msg."

The User has deleted and re-created all of their rules, however this problem still continues to occur.
greinertAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

jessnjeffCommented:
I had the same problem and used what I thought was a stupid workaround to fix it.  On another pc, I created one simple rule, exported it as a file, then imported it into the problem pc.  HOwever, I would take a close look at their Outlook setup.  Usually when you get a Rules in Error message, when you go into rules, Outlook will not let you close the rules wizard until you fix the errored rule.
greinertAuthor Commented:
Attempted the solution of importing a simple rule - it didn't work.

There is nothing to check in the Rules Wizard - the user has zero (0) rules, but the error message is still being generated.
jessnjeffCommented:
Try deleting and recreating the user's profile in Outlook, then.
Determine the Perfect Price for Your IT Services

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden with our free interactive tool and use it to determine the right price for your IT services. Download your free eBook now!

greinertAuthor Commented:
Deleting and recreating the user's profile did not solve the problem.

Suspect that the issue is an "invalid" and undisplayed rule associated with the user's Exchange mailbox.  
greinertAuthor Commented:
Deleting and recreating the user's profile did not solve the problem.

Suspect that the issue is an "invalid" and undisplayed rule associated with the user's Exchange mailbox.  
jessnjeffCommented:
Since client side fixes did not work, yes, I would contact your Exhcange admin.  Perhaps they can manipulate the rules on the server.
greinertAuthor Commented:
Unable to find rules manager under Exchange 5.5 server.

Fixed problem by running Outlook 2003 client on another PC.
Created a user profile then started up Outlook.
This appeared to remove the orphan rule on the Exchange server.
amp072397Commented:
PAQed, with points refunded (300)

Thanks very much!
amp, ee admin, amp*at*experts-exchange.com

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
atiqure12Commented:
I got the same message in Exchange2003 server that Rule: Server-Requested Client Action  with Error: MoveCopy, Unable to create dest msg. Client Application is Office XP
villagebankCommented:
I had the same issue with Exchange 2003 and Outlook 2002.  I logged onto another computer with Outlook 2003 and was able to finally see the bad rules in red and delete them.  However, the error still continued.  I then when through each rule and discovered there was one person with three different rules doing the same thing.  Once I deleted the extra two rules all was well.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.