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File Search Crashes Explorer Shell
Hi, I have a Windows 2000 machine with no service packs on an NT 4.0 domain. I haven't recently made any changes to the computer. The file search program has suddenly started crashing the explorer shell every time I try to use it. Yesterday, I found the following errors in Application event viewer that relate to the crash:
Source: Winmgmt, event ID 37: "WMI ADAP was unable to load the perfproc.dll performance library due to an unknown problem within the library: 0x0 "
Source: Winmgmt event ID 37: "WMI ADAP was unable to load the winspool.drv performance library due to an unknown problem within the library: 0x0 "
Today, when it crashed again, there was nothing in event viewer related to it, except to tell me that explorer.exe crashed and restarted. I am VERY reluctant to install service packs if there is any other way around this. Any ideas? Thanks!
Source: Winmgmt, event ID 37: "WMI ADAP was unable to load the perfproc.dll performance library due to an unknown problem within the library: 0x0 "
Source: Winmgmt event ID 37: "WMI ADAP was unable to load the winspool.drv performance library due to an unknown problem within the library: 0x0 "
Today, when it crashed again, there was nothing in event viewer related to it, except to tell me that explorer.exe crashed and restarted. I am VERY reluctant to install service packs if there is any other way around this. Any ideas? Thanks!
Does this work in Win2K? If so I'll try it when I get into work tomorrow. Thanks for the help!
Yes. It is an NT line command. You can read more about it here:
http://www.microsoft.com/windows2000/techinfo/reskit/en-us/default.asp?url=/windows2000/techinfo/reskit/en-us/prork/pref_tts_paix.asp
Let us know if it did the job, if not, we will try something else.
FE
http://www.microsoft.com/windows2000/techinfo/reskit/en-us/default.asp?url=/windows2000/techinfo/reskit/en-us/prork/pref_tts_paix.asp
Let us know if it did the job, if not, we will try something else.
FE
ASKER
Sorry to take so long to get back on this. I ran
sfc /purgecache
sfc /scannow
but unfortunately explorer still crashes when I run a search. Any more suggestions? Thanks so much!
sfc /purgecache
sfc /scannow
but unfortunately explorer still crashes when I run a search. Any more suggestions? Thanks so much!
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ASKER
Thanks so much! One of those _has_ to work! I'll let you know which of them did the trick when I fix it.
Look forward to hearing the good news.
FE
FE
From the Command Shell (make sure your XP media is in the cdrom drive):
sfc /purgecache
sfc /scannow
FE