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File Search Crashes Explorer Shell

Posted on 2003-12-10
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Last Modified: 2010-04-14
Hi, I have a Windows 2000 machine with no service packs on an NT 4.0 domain.  I haven't recently made any changes to the computer.  The file search program has suddenly started crashing the explorer shell every time I try to use it.  Yesterday, I found the following errors in Application event viewer that relate to the crash:

Source: Winmgmt, event ID 37:  "WMI ADAP was unable to load the perfproc.dll performance library due to an unknown problem within the library: 0x0 "

Source: Winmgmt event ID 37: "WMI ADAP was unable to load the winspool.drv performance library due to an unknown problem within the library: 0x0 "

Today, when it crashed again, there was nothing in event viewer related to it, except to tell me that explorer.exe crashed and restarted.  I am VERY reluctant to install service packs if there is any other way around this.  Any ideas?  Thanks!
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Question by:zdr_inc
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7 Comments
 
LVL 40

Expert Comment

by:Fatal_Exception
ID: 9916354
Have you ck'd the integrity of your system files?

From the Command Shell (make sure your XP media is in the cdrom drive):

sfc /purgecache
sfc /scannow

FE
0
 

Expert Comment

by:sb73542
ID: 9917091
Does this work in Win2K?  If so I'll try it when I get into work tomorrow.  Thanks for the help!
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LVL 40

Expert Comment

by:Fatal_Exception
ID: 9917425
Yes.  It is an NT line command.  You can read more about it here:

http://www.microsoft.com/windows2000/techinfo/reskit/en-us/default.asp?url=/windows2000/techinfo/reskit/en-us/prork/pref_tts_paix.asp

Let us know if it did the job, if not, we will try something else.

FE
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Author Comment

by:zdr_inc
ID: 9949549
Sorry to take so long to get back on this.  I ran  
sfc /purgecache
sfc /scannow
but unfortunately explorer still crashes when I run a search.  Any more suggestions?  Thanks so much!
 
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LVL 40

Accepted Solution

by:
Fatal_Exception earned 80 total points
ID: 9951358
Have you run a full virus and spyware ck?

Spyware/Adware removal tools:
------------------------------

What is spyware : http://www.spychecker.com/spyware.html

SpyBot-S&D : http://www.webattack.com/download/dlspybot.shtml 

Ad-aware : http://www.webattack.com/download/dladaware.shtml 

Trojan Remover :http://www.simplysup.com/

HijackThis : http://www.webattack.com/download/dlhijackthis.shtml 

KL-Detector  :http://www.webattack.com/download/dlkldetector.shtml

X-Cleaner Free  :http://www.webattack.com/download/dlxcleaner.shtml

SpywareBlaster  :http://www.webattack.com/download/dlspywareblaster.shtml

SpywareGuard :http://www.webattack.com/download/dlspywareguard.shtml

SpySites  :http://www.webattack.com/download/dlspysites.shtml

Keylogger Hunter :http://www.webattack.com/download/dlklhunter.shtml

Spycop: http://www.spycop.com/

BHODemon : http://www.spywareinfo.com/downloads/bhod/

Browser Hijack Blaster : http://www.wilderssecurity.net/bhblaster.html

Goodbye Spy http://www.topshareware.com/GoodBye-Spy-download-2012.htm

Other spyware removal instructions: http://www.pchell.com/support/click2findnow.shtml

Removing spyware sometimes remove the connection. Sounds like your winsock files are corrupted. Use this script to reset them.

http://members.shaw.ca/techcd/WinsockXPFix.exe




Other things to do to repair explorer.exe:

1) Upgrade Internet Explorer

2) Install Latest Service Pack

3) Possible corrupted .cpl file.  Copy one from another machine and replace.

4) Boot up with the Windows CD and do a "Repair".



Lets hope one of these works!   :)

FE
0
 

Author Comment

by:zdr_inc
ID: 9952800
Thanks so much!  One of those _has_ to work!  I'll let you know which of them did the trick when I fix it.  
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LVL 40

Expert Comment

by:Fatal_Exception
ID: 9952833
Look forward to hearing the good news.

FE
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