Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Problems sending Email messages in HTML format

Posted on 2003-12-10
7
Medium Priority
?
190 Views
Last Modified: 2010-04-08
For some reason my Outlook 2000 will not send email messages  in HTML format. It goes through the entire process and appears to send the message and even puts a copy in my Sent box, but  no one ever receives the message including myself on another account with the same ISP.  If I send the email in plain text, it almost always arrives in a  matter of seconds.  At first I thought the problem was Charter Cable, but  I found I can send HTML formatted email messages just fine using Netscape Navigator 7.  
Has anyone run into this situation before and know of a solution?
0
Comment
Question by:Mach1pro
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
7 Comments
 
LVL 49

Expert Comment

by:sunray_2003
ID: 9918072
Check if you are have enabled html

open Outlook. go to tools --> options --> Mailformat and select html under "compose in this message format".

Also when you say it is going to sent folder , you can actually see the html format there but none is receiving any email.Are they receiving email but that is not in html format or there is no email atall ?

Sunray
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 9918098
Check to see what version of outlook do the people who receive your email have got . Because if they have outlook 97 they cannot receive in html format as outlook 97 doesnot have the capability

Sunray
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 9918103
Check none has applied this registry setting which prevents html due to its vulnerabilities

http://www.winguides.com/registry/display.php/1012/



Sunray
0
VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

 
LVL 6

Author Comment

by:Mach1pro
ID: 9931795
Okay, I've found that I can send an HTML formatted message from Outlook 2000 on my desktop.  I did notice something different about the headers though. The desktop has a later version MSHTML.  I re downloaded and installed SP3 on my lap top, but it didn't change the version number.  I will paste below the header source from my laptop that is not sending messages and then from my desktop that is. If the difference is just an update, what update do I need and where do I get it???

LAPTOP - Not Sending:
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD><TITLE></TITLE>
<META content="text/html; charset=iso-8859-1" http-equiv=Content-Type>
<META content="MSHTML 5.00.3315.2870" name=GENERATOR></HEAD>
<BODY><FONT face=Arial size=2>trying again</FONT></BODY></HTML>

Desktop - Is Sending:
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD><TITLE></TITLE>
<META http-equiv=Content-Type content="text/html; charset=iso-8859-1">
<META content="MSHTML 6.00.2800.1126" name=GENERATOR></HEAD>
<BODY><FONT face=Arial size=2>no message</FONT></BODY></HTML>
0
 
LVL 6

Author Comment

by:Mach1pro
ID: 9971744
After Outlook stopped sending PlainText messages as well, and I lost a days worth of work trying to diagnose and fix the problem, I finally was able to resolve it by uninstalling and then re-installing Outlook 2000.  After which, I can once again send emails in plain or HTML format.  So if you don't have any objections Sun-ray, I am going to ask that this question be deleted or PAQ'd.
0
 

Accepted Solution

by:
amp072397 earned 0 total points
ID: 10618446
PAQed, with points refunded (250)

Thanks very much!
amp, ee admin, amp*at*experts-exchange.com
0

Featured Post

Visualize your virtual and backup environments

Create well-organized and polished visualizations of your virtual and backup environments when planning VMware vSphere, Microsoft Hyper-V or Veeam deployments. It helps you to gain better visibility and valuable business insights.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Many people use more than one email account and so it becomes difficult for them to manage them when they use separate accounts,  so, in this article, I have shared an easy way to add Other Mail Accounts in your Google Inbox. It helps to combine all…
This article will help to fix the below errors for MS Exchange Server 2013 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.

609 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question