Problems sending Email messages in HTML format

For some reason my Outlook 2000 will not send email messages  in HTML format. It goes through the entire process and appears to send the message and even puts a copy in my Sent box, but  no one ever receives the message including myself on another account with the same ISP.  If I send the email in plain text, it almost always arrives in a  matter of seconds.  At first I thought the problem was Charter Cable, but  I found I can send HTML formatted email messages just fine using Netscape Navigator 7.  
Has anyone run into this situation before and know of a solution?
LVL 6
Mach1proAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

sunray_2003Commented:
Check if you are have enabled html

open Outlook. go to tools --> options --> Mailformat and select html under "compose in this message format".

Also when you say it is going to sent folder , you can actually see the html format there but none is receiving any email.Are they receiving email but that is not in html format or there is no email atall ?

Sunray
0
sunray_2003Commented:
Check to see what version of outlook do the people who receive your email have got . Because if they have outlook 97 they cannot receive in html format as outlook 97 doesnot have the capability

Sunray
0
sunray_2003Commented:
Check none has applied this registry setting which prevents html due to its vulnerabilities

http://www.winguides.com/registry/display.php/1012/



Sunray
0
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

Mach1proAuthor Commented:
Okay, I've found that I can send an HTML formatted message from Outlook 2000 on my desktop.  I did notice something different about the headers though. The desktop has a later version MSHTML.  I re downloaded and installed SP3 on my lap top, but it didn't change the version number.  I will paste below the header source from my laptop that is not sending messages and then from my desktop that is. If the difference is just an update, what update do I need and where do I get it???

LAPTOP - Not Sending:
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD><TITLE></TITLE>
<META content="text/html; charset=iso-8859-1" http-equiv=Content-Type>
<META content="MSHTML 5.00.3315.2870" name=GENERATOR></HEAD>
<BODY><FONT face=Arial size=2>trying again</FONT></BODY></HTML>

Desktop - Is Sending:
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD><TITLE></TITLE>
<META http-equiv=Content-Type content="text/html; charset=iso-8859-1">
<META content="MSHTML 6.00.2800.1126" name=GENERATOR></HEAD>
<BODY><FONT face=Arial size=2>no message</FONT></BODY></HTML>
0
Mach1proAuthor Commented:
After Outlook stopped sending PlainText messages as well, and I lost a days worth of work trying to diagnose and fix the problem, I finally was able to resolve it by uninstalling and then re-installing Outlook 2000.  After which, I can once again send emails in plain or HTML format.  So if you don't have any objections Sun-ray, I am going to ask that this question be deleted or PAQ'd.
0
amp072397Commented:
PAQed, with points refunded (250)

Thanks very much!
amp, ee admin, amp*at*experts-exchange.com
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.