?
Solved

Problems sending Email messages in HTML format

Posted on 2003-12-10
7
Medium Priority
?
195 Views
Last Modified: 2010-04-08
For some reason my Outlook 2000 will not send email messages  in HTML format. It goes through the entire process and appears to send the message and even puts a copy in my Sent box, but  no one ever receives the message including myself on another account with the same ISP.  If I send the email in plain text, it almost always arrives in a  matter of seconds.  At first I thought the problem was Charter Cable, but  I found I can send HTML formatted email messages just fine using Netscape Navigator 7.  
Has anyone run into this situation before and know of a solution?
0
Comment
Question by:Mach1pro
  • 3
  • 2
6 Comments
 
LVL 49

Expert Comment

by:sunray_2003
ID: 9918072
Check if you are have enabled html

open Outlook. go to tools --> options --> Mailformat and select html under "compose in this message format".

Also when you say it is going to sent folder , you can actually see the html format there but none is receiving any email.Are they receiving email but that is not in html format or there is no email atall ?

Sunray
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 9918098
Check to see what version of outlook do the people who receive your email have got . Because if they have outlook 97 they cannot receive in html format as outlook 97 doesnot have the capability

Sunray
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 9918103
Check none has applied this registry setting which prevents html due to its vulnerabilities

http://www.winguides.com/registry/display.php/1012/



Sunray
0
Easily manage email signatures in Office 365

Managing email signatures in Office 365 can be a challenging task if you don't have the right tool. CodeTwo Email Signatures for Office 365 will help you implement a unified email signature look, no matter what email client is used by users. Test it for free!

 
LVL 6

Author Comment

by:Mach1pro
ID: 9931795
Okay, I've found that I can send an HTML formatted message from Outlook 2000 on my desktop.  I did notice something different about the headers though. The desktop has a later version MSHTML.  I re downloaded and installed SP3 on my lap top, but it didn't change the version number.  I will paste below the header source from my laptop that is not sending messages and then from my desktop that is. If the difference is just an update, what update do I need and where do I get it???

LAPTOP - Not Sending:
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD><TITLE></TITLE>
<META content="text/html; charset=iso-8859-1" http-equiv=Content-Type>
<META content="MSHTML 5.00.3315.2870" name=GENERATOR></HEAD>
<BODY><FONT face=Arial size=2>trying again</FONT></BODY></HTML>

Desktop - Is Sending:
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD><TITLE></TITLE>
<META http-equiv=Content-Type content="text/html; charset=iso-8859-1">
<META content="MSHTML 6.00.2800.1126" name=GENERATOR></HEAD>
<BODY><FONT face=Arial size=2>no message</FONT></BODY></HTML>
0
 
LVL 6

Author Comment

by:Mach1pro
ID: 9971744
After Outlook stopped sending PlainText messages as well, and I lost a days worth of work trying to diagnose and fix the problem, I finally was able to resolve it by uninstalling and then re-installing Outlook 2000.  After which, I can once again send emails in plain or HTML format.  So if you don't have any objections Sun-ray, I am going to ask that this question be deleted or PAQ'd.
0
 

Accepted Solution

by:
amp072397 earned 0 total points
ID: 10618446
PAQed, with points refunded (250)

Thanks very much!
amp, ee admin, amp*at*experts-exchange.com
0

Featured Post

Easily manage email signatures in Office 365

Managing email signatures in Office 365 can be a challenging task if you don't have the right tool. CodeTwo Email Signatures for Office 365 will help you implement a unified email signature look, no matter what email client is used by users. Test it for free!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Take a look at these 6 Outlook Email management tools which can augment the working and performance of Microsoft Outlook to give you a more rewarding emailing experience.
Office 365 has multiple features and services which are specially designed to help businesses to reduce their dependence on on-premises IT resources. It also offers great flexibility and enhanced security. But like any other data, Office 365 mailbo…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.
Watch the video to learn how one can deal with PST file corruption issue with an outstanding Kernel for Outlook PST Repair Tool easily. Using this tool, non-technical users can swiftly perform the repair process to restore their essential data witho…
Suggested Courses

601 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question