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Outlook prints to printer other than the default

Posted on 2003-12-11
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Last Modified: 2007-12-19
I have a user on Windows 2000, using Outlook XP.  He recently switched his default printer (all our printers are network printers).  Everything on his system now uses the new default printer except for Outlook.  When you open the printer options in Outlook, it lists the new default as the printer, but when you print, it still prints to the old default.  Everything else on the system uses the new default without a problem, so I know it's not a problem with the printer itself.  I have gone so far as to delete the old default printer and the new default printer (choosing a completely separate printer as default) and it still printed to the old default printer, even with it having been removed from the system.  Does anyone have any ideas on how to fix this, since this is the president of the company having this problem, and I'd like to get him off my back.
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Question by:Skeve
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10 Comments
 
LVL 49

Expert Comment

by:sunray_2003
ID: 9920390
Dear Skeve,

Are you selecting the default printer to print.
I mean when you go to file ---> print
it will open the print window.
Under Name there would be all your printers listed.

Even after selecting the default printer, it is still printing in some other printer..


Thanks,
Sunray
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Expert Comment

by:sunray_2003
ID: 9920457
Check this one

OL2000: Error Message: There Are No Printers Set Up for Your Computer
http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/q223/4/12.asp&NoWebContent=1#Cause2

Sunray
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Author Comment

by:Skeve
ID: 9920567
I have tried reselecting the correct printer.  By default, when you go to File>Print, the right printer is already displayed.  I have changed the pritner and switched it back to the correct one, but it still prints to the old printer.
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LVL 49

Expert Comment

by:sunray_2003
ID: 9920614
Let me confirm that .. So you have just one printer setup and it is the default printer.
but when you print it is trying to search for the old printer and saying no printer available or something

Sunray
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Author Comment

by:Skeve
ID: 9920675
There are multiple printers installed.  The printer named Moore was the old default printer.  The system has been switched to use the printer named Gaiman as the new default.  When I go to print, it list Gaiman as the printer in Outlook, but when it prints, it still prints to Moore.  Other applications correctly print to Gaiman.  I uninstalled Moore from the system (went to Start>Settings>Printers and deleted it).  Outlook still listed Gaiman as the printer, but still printed to Moore (which was not listed in the printers list at all).  
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Expert Comment

by:sunray_2003
ID: 9920726
Did you check the link i had sent. was it any helpful ?

Sunray
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Expert Comment

by:KenAdney
ID: 9921817
It sounds like the network path for Gaiman is set up to be the same as the Moore printer.  In other words, it's using the right printer drivers but sending it to the wrong network path.
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Expert Comment

by:bgurney
ID: 10387621
I have just come Across the same problem

a windows 2000 pro  and outlook 2003
the problem is only in outlook
all other apps work ok
when you go file -> print in out look it shows the corect default printer
but prints to a colour inkjet
this happens even after i removed the inkjet from the printer list

the ink jet is on a network share
the other printers are useing tcpip to the printers ip adress
so it is not print path confusion

all other apps print ok to the right printer  eg word excel powerpoint

one other thing i just tested
outlook is set to use Html and IE also prints to the wrong printer
this is a major clue  
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