Solved

Outlook prints to printer other than the default

Posted on 2003-12-11
10
871 Views
Last Modified: 2007-12-19
I have a user on Windows 2000, using Outlook XP.  He recently switched his default printer (all our printers are network printers).  Everything on his system now uses the new default printer except for Outlook.  When you open the printer options in Outlook, it lists the new default as the printer, but when you print, it still prints to the old default.  Everything else on the system uses the new default without a problem, so I know it's not a problem with the printer itself.  I have gone so far as to delete the old default printer and the new default printer (choosing a completely separate printer as default) and it still printed to the old default printer, even with it having been removed from the system.  Does anyone have any ideas on how to fix this, since this is the president of the company having this problem, and I'd like to get him off my back.
0
Comment
Question by:Skeve
10 Comments
 
LVL 49

Expert Comment

by:sunray_2003
ID: 9920390
Dear Skeve,

Are you selecting the default printer to print.
I mean when you go to file ---> print
it will open the print window.
Under Name there would be all your printers listed.

Even after selecting the default printer, it is still printing in some other printer..


Thanks,
Sunray
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 9920457
Check this one

OL2000: Error Message: There Are No Printers Set Up for Your Computer
http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/q223/4/12.asp&NoWebContent=1#Cause2

Sunray
0
 

Author Comment

by:Skeve
ID: 9920567
I have tried reselecting the correct printer.  By default, when you go to File>Print, the right printer is already displayed.  I have changed the pritner and switched it back to the correct one, but it still prints to the old printer.
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 9920614
Let me confirm that .. So you have just one printer setup and it is the default printer.
but when you print it is trying to search for the old printer and saying no printer available or something

Sunray
0
Control application downtime with dependency maps

Visualize the interdependencies between application components better with Applications Manager's automated application discovery and dependency mapping feature. Resolve performance issues faster by quickly isolating problematic components.

 

Author Comment

by:Skeve
ID: 9920675
There are multiple printers installed.  The printer named Moore was the old default printer.  The system has been switched to use the printer named Gaiman as the new default.  When I go to print, it list Gaiman as the printer in Outlook, but when it prints, it still prints to Moore.  Other applications correctly print to Gaiman.  I uninstalled Moore from the system (went to Start>Settings>Printers and deleted it).  Outlook still listed Gaiman as the printer, but still printed to Moore (which was not listed in the printers list at all).  
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 9920726
Did you check the link i had sent. was it any helpful ?

Sunray
0
 
LVL 10

Expert Comment

by:KenAdney
ID: 9921817
It sounds like the network path for Gaiman is set up to be the same as the Moore printer.  In other words, it's using the right printer drivers but sending it to the wrong network path.
0
 

Expert Comment

by:bgurney
ID: 10387621
I have just come Across the same problem

a windows 2000 pro  and outlook 2003
the problem is only in outlook
all other apps work ok
when you go file -> print in out look it shows the corect default printer
but prints to a colour inkjet
this happens even after i removed the inkjet from the printer list

the ink jet is on a network share
the other printers are useing tcpip to the printers ip adress
so it is not print path confusion

all other apps print ok to the right printer  eg word excel powerpoint

one other thing i just tested
outlook is set to use Html and IE also prints to the wrong printer
this is a major clue  
0
 

Accepted Solution

by:
amp072397 earned 0 total points
ID: 10636500
PAQed, with points refunded (500)

Thanks very much!
amp, ee admin, amp*at*experts-exchange.com
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

Learn more about how the humble email signature can be used as more than just an electronic business card. When used correctly, a signature can easily be tailored for different purposes by different departments within an organization.
Sometimes Outlook might have problems sending a message. There may be various causes- corrupted PST, AV scanner etc. The message, instead of going to the Sent Items folder, sits in the Outbox indefinitely. To remove it you can use a free tool cal…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

708 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now