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URGENT: exchange server 2k, queue lock problem... can i manually clear the queue?

noticed that my exchange services were VERY slow... store was running 60-90% of cpu...looked at smtp queue and found 3 items over 300Mb, totaling almost 1.5Gb... enumerated and removed them, and now cannot start exchange services unless smtp queue is disabled... is there a quick way to dump the queue and see if that makes the world better? any other ideas/input? btw, we are a retail store that sends lots of high-res graphics, so the occasional 100Mb file is not unheard of... but 1Gb?!?!? i know that i will need to put in limits, but am desparate to get up and running again... many kudos in advance! box is win2k, 2.5Gb ram, dual 1Ghz zeons...

p.s. i will obviously have to check back here, since i cannot get my email at this time... ;~(

Luc Franken

This is for Exchange 2003, but it might work on 2k also:

http://support.microsoft.com/default.aspx?kbid=821901

krichert

ASKER

btw, i am at the point now where the information store service is only in the "starting" mode... i do have a backup of exchange...but am loathe to do this unless pretty certain this is the issue...

krichert

ASKER

can't get that far into the queue... that's why i was hoping to find a command-line solution...

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Luc Franken

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krichert

ASKER

yea, gotta get the folks off the accounting db first... they tend to bitch a lot when i just pull the plug... ;~) picky bean counters anyway! will get back to you after the reboot... appreciate the quick response too!

Luc Franken

>they tend to bitch a lot when i just pull the plug...
Lol! I know how users react, also my network wouldn't have problems if there weren't any users ;-)

>appreciate the quick response too!
You have to thank Ameba for his marvelous QuickPost utility. ;-)

krichert

ASKER

yea, when i was administering unix boxes, we used to hide the programs... they couldn't break what they couldn't find! should be rebooting within the next ten or so...

krichert

ASKER

got it clear... no wonder i have grey hair!!! thanks

Luc Franken

glad to help ;-)