URGENT: exchange server 2k, queue lock problem... can i manually clear the queue?

noticed that my exchange services were VERY slow... store was running 60-90% of cpu...looked at smtp queue and found 3 items over 300Mb, totaling almost 1.5Gb... enumerated and removed them, and now cannot start exchange services unless smtp queue is disabled... is there a quick way to dump the queue and see if that makes the world better? any other ideas/input? btw, we are a retail store that sends lots of high-res graphics, so the occasional 100Mb file is not unheard of... but 1Gb?!?!? i know that i will need to put in limits, but am desparate to get up and running again... many kudos in advance! box is win2k, 2.5Gb ram, dual 1Ghz zeons...

p.s. i will obviously have to check back here, since i cannot get my email at this time... ;~(
krichertAsked:
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LucFEMEA Server EngineerCommented:
This is for Exchange 2003, but it might work on 2k also:

http://support.microsoft.com/default.aspx?kbid=821901
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krichertAuthor Commented:
btw, i am at the point now where the information store service is only in the "starting" mode... i do have a backup of exchange...but am loathe to do this unless pretty certain this is the issue...
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krichertAuthor Commented:
can't get that far into the queue... that's why i was hoping to find a command-line solution...
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LucFEMEA Server EngineerCommented:
Maybe you can after a reboot of the server.
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krichertAuthor Commented:
yea, gotta get the folks off the accounting db first... they tend to bitch a lot when i just pull the plug... ;~) picky bean counters anyway! will get back to you after the reboot... appreciate the quick response too!
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LucFEMEA Server EngineerCommented:
>they tend to bitch a lot when i just pull the plug...
Lol! I know how users react, also my network wouldn't have problems if there weren't any users ;-)

>appreciate the quick response too!
You have to thank Ameba for his marvelous QuickPost utility. ;-)
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krichertAuthor Commented:
yea, when i was administering unix boxes, we used to hide the programs... they couldn't break what they couldn't find! should be rebooting within the next ten or so...
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krichertAuthor Commented:
got it clear... no wonder i have grey hair!!! thanks
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LucFEMEA Server EngineerCommented:
glad to help ;-)
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