Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17


How to configure DNS for my private ip Exchange Svr to get mail from outside

Posted on 2003-12-11
Medium Priority
Last Modified: 2010-08-05
My senario...we're building a brand new network, and I have a new T1 for Internet with HellSouth.  They manage the router and forward everything.  Behind that is my firewall (SonicWall 230).  The firewall does NAT for my network, and I can open up ports for my new Exchange Server 2000.  Internal name resolution is done with Windows 2000, Active Directory integrated DNS. My internal DNS is pointing to internet root servers and works.  I can surf the web, and even send out mail. My internal domain name is like company.local.  My public domain name, say will soon point to bellsouth name servers. Do I get bellsouth to put an MX and A record on their name servers pointing to my WAN address? or do I put those records in my private DNS?  Can I tell hellsouth to just forward all traffic bound for to my WAN address, or should I do something different?

Alan Brewer
Question by:brewewa
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 4
  • 3

Expert Comment

ID: 9925402
Hi.  Since the Sonicwall is doing address translation, Bellsouth will put the sonicwalls' external ip as the A record for the MX.  That's the easy part.  

Since you are keeping your external dns namespace different than your internal DNS (not a bad idea) you will need to make a change to your recipient policy so exchange will accept mail for your users' email addresses.

To do this,
Start -> Programs -> Microsoft Exchange -> System Manager -> recipients -> Recipient Policy -> right-click Default Policy -> properties.

On the Email addresses (Policy) folder tab, click NEW, then click smtp address.  In the address box type
Check the "This exchange organization is responsible for all mail delivery to this address." and click apply -> ok.

This will take you back to the Email addresses (policy) screen.  Since the internet won't be able to send mail to @company.local, you'll need to change the default reply-to address to  To do this you highlight SMTP  @COMPANY.COM and click "Set as Primary".  Click Apply ->  Ok and you should be all set.

Good luck,
Ejay hire at hotmail dot com

Author Comment

ID: 9930622
Thanks Ejay.  Bellsouth put the sonicwalls' external ip as the A record for the MX, and the recipient policy has been changed to reflect my addresses.  But I'm still not receiving any email.  I can send out OK though.  If I telnet to my public wan address on port 25 smtp, the response comes back with my private FQDN, like  Shouldn't the response come back with my public FQDN,  If so, does this indicate an incorrect setting in Exchange Server?

Alan Brewer

Expert Comment

ID: 9930736
Curious.  Take a look at a user and see if the recipient policy has pushed the new email address from the recipient policy to the users.  This is under the Email-addresses tab of a user in Active directory users and computers.

Start -> Programs -> Microsoft Exchange -> Active Directory Users and Computers -> pick a user ->Email Addresses.
You should have an SMTP entry for  If not, then you need to tell the recipient policy to update all the users.  To do that you..

Start -> Programs -> Microsoft Exchange -> System Manager -> Recipients -> Recipient Policy -> right-click Default Policy -> Apply this policy now.

If the addresses still haven't updated after this, then you might try forcing replication in Active directory sites and services.  I'm busy at work right now, let me know if it still doesn't work.

Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.


Author Comment

ID: 9931276
In fact, the recipient policy was in place before I discovered that I had a problem, but I did go and verify that the default SMTP entries are

Could be a DNS issue, or an exchange server issue. ???  If I can telnet using the gateway ip and port 25, then the firewall is forwarding the port ok, but still exchange server responds back with my private FQDN, not my public one,

Expert Comment

ID: 9934004
Answer to this question
Do I get bellsouth to put an MX and A record on their name servers pointing to my WAN address ?
yes or you will never receive an external email. Also check with bellsouth on how many MX you have.
Are you the first MX, or the second mx record and bellsouth is your first MX and forwarding to the second mx which is you.
Make sure they use the IP address they provided for you.
Creation of a MX record could take from few minutes to 72 hrs.

test to see if changes took place

nslookup ENTER

set q=mx ENTER

type your domain name i.e ENTER

it should resolve to who has your mx record

you said you already had recipient policy set up. check to make sure  it propaged down to every one or the test account by checking the proxy email address. It should have something like ( SMTP ofcourse)


Accepted Solution

EjayHire earned 1000 total points
ID: 9935371
Sorry for the delay in replying.  Let's figure this one out shall we?

SMTP server test.

Telnet to port 25 of the ip you gave bellsouth to use for your MX.
start->run-> telnet x.x.x.x 25
Type the following.  Sorry, you can't use the backspace key, so a copy and paste is probably better.  Things in quotes are what you type, things in Parentheses are the responses.

(220 blablablablablablablablablablablablablablabla)
(If you get a 550 User unknown, try)
'RCPT TO:<USERNAME@company.local>'
'.' <--This is a period and enter on a line by itself.  It tells the SMTP server you are done with this message.
(12345 Message queued)

If you get to the 12345 Message queued with the address then the Smtp server is working right, the next thing is to take a look at DNS.

(Which I'll post in the next installment of "days of our server"  ... Just kidding, sorry I can be a little long winded.

Expert Comment

ID: 9935406
To Check your DNS, use NSLookup as another person reccomended or go to and tpye into the top box on the first page and click "Do Stuff".  It shoudl come back and say something like this. resolves to resolves to

Mail for is handled by (5) x.x.x.x

... Where x.x.x.x is the external ip address of your firewall.



Author Comment

ID: 9935920
Ejay, I can't thank you enough for helping me.  Here's where I am...

You said to telnet to port 25 of the ip i gave smellsouth for my mx, so i did
   telnet x.x.x.33 25
where x.x.x.33 is what bellsouth gave me for "Ethernet IP(gateway to your LAN)".
Telnet says "Connection failed".
So I did this....
  telnet x.x.x.34 25
where x.x.x.34 is the pulic address of my firewall
Telnet says 220 Microsoft ESMTP blablabla.

So have I told bellsouth the wrong address for mx? I gave them x.x.x.33 (the router), but on my side of the router is my firewall, at x.x.x.34.


Expert Comment

ID: 9939834
Bingo.  Have Bellsouth change the A record for the MX to the public address of the firewall x.x.x.34 and you should be all set.  One more thing, since you have to send a ticket to the dns group for the MX update, go ahead and have them setup the reverse dns for the x.x.x.34 to match the A record for your MX.  This will help in the future so "strict" mail servers won't reject your mail.  (cough cough aol cough)


Have them create an A record for to x.x.x.34.  Then point the MX record to  Last, have them create a PTR (reverse DNS) record for x.x.x.34 that points to

Good Luck,

Expert Comment

ID: 9941941
Sometimes, it feels like some people don't read all the posts :(~. my 12/13 provided everything you needed. Some troubleshooting better kept to very minumum.


 Unless you create you host your own NS servers, almost all DNS hosting companies create reverse dns the mx they create.

Anyway, do as Ejay told you and you should be fine,

Good luck

Author Comment

ID: 9957818
Ejay and ydirie,

Many, many thanks for your assistance and patience.  I couldn't have done it without your help, I'm sorry for the late response. It was an emergency network build which, unfortunately, is to be shut down.  I just found out that the company is closing :-(  

Well, I can chalk that 96 hours up for experience anyway!

I gave the solution to Ejay, his description just made since to me.  Ydirie, your answer was right, it just didn't sink in to my thick skull.

Expert Comment

ID: 9958425
Dont sweat. I am hardly been understood :)-

the goal is to help others and whatevet works, works.

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Unified and professional email signatures help maintain a consistent company brand image to the outside world. This article shows how to create an email signature in Exchange Server 2010 using a transport rule and how to overcome native limitations …
Are you an Exchange administrator employed with an organization? And, have you encountered a corrupt Exchange database due to which you are not able to open its EDB file. This article will explain all the steps to repair corrupt Exchange database.
In this video we show how to create a Shared Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Sha…
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager

722 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question