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Microsoft Explorer error

Posted on 2003-12-11
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Last Modified: 2010-04-14
Hello. Every time I start up Explorer I get the message: "Explorer has caused a problem in Windows and will be closed. You will have to restart the program. An error log will be created." It happens in both Explorer and Internet Explorer. I have 5.5 now, but I upgraded a month or so ago to 6 and had no problems until yesterday, when I started getting the version 6 error window. To try to fix it, I used Add/Remove Programs to revert back to 5.5 and still had the problem. Last night I did a re-installation of 2000 Pro and it's still happening. I really don't want to have to scrub my hard drive and do a clean install.... I have a lot of stuff in there. (This is on my home computer and I am now at work.) I can't get out to the internet and I can't browse any of the internal files. Please help!!!
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Question by:AZWeisberg
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15 Comments
 
LVL 49

Expert Comment

by:sunray_2003
ID: 9923498
try doing system file checker

start --> run --> sfc /scannow and check if that would solve the issue

Sunray
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LVL 2

Expert Comment

by:PaulHieb
ID: 9923516
What windows OS is this? 2000?
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LVL 2

Expert Comment

by:PaulHieb
ID: 9923518
Please excuse my dumb question, I see the category now.
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Author Comment

by:AZWeisberg
ID: 9923628
Thanks, SunRay. I'll try that as soon as I get home. I saw that you responded to the same question with someone else, (sorry to be repetitive), and they found there was some kind of error on their CD.

I'll let you know what I find. Hopefully, I can get back to you tonight. If I still have problems it won't be until tomorrow, though...
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LVL 49

Expert Comment

by:sunray_2003
ID: 9923636
Let me know if this would work

Thanks

Sunray
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LVL 2

Expert Comment

by:PaulHieb
ID: 9923682
Could the system possibly be infected by a virus?

There are several viruses that attach themselves to explorer.exe when it runs at startup.
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LVL 49

Expert Comment

by:sunray_2003
ID: 9923774
May be it would be better if you want to check for virus

online virus scanner:
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http://housecall.trendmicro.com/

http://security.symantec.com/

http://www.pandasoftware.com/activescan/com/activescan_principal.htm

http://www.pcpitstop.com/antivirus/default.asp

DOS based : http://www.f-prot.com/download/download_fpdos.html


and Make sure your OS is fully updated with all the security updates and patches

Sunray
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Author Comment

by:AZWeisberg
ID: 9923843
I do have Solo Antivirus running on the machine, and I did a scan right after I started having the problem.... no virus. It's possible that Explorer was already corrupted, but I think there'd be a remnant of the virus.

Very mysterious... and I hope not serious. Maybe SunRay's idea will help repair any damage or inconsistency in the program.
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LVL 1

Expert Comment

by:notch_ur_head
ID: 9927585
Hi AZWeisberg

If u think that there a virus in that, try to clear it with the norton..
But if not, I recomment u to un-install the IE (5.5 or6.0) and install it afterwards. This will solev ur purpose for sure..'

-notch_ur_head
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LVL 65

Expert Comment

by:SheharyaarSaahil
ID: 9928792
see these MSKB links:

Error Message When You Start Windows Explorer: Explorer.exe Has Generated Errors and Will Be Closed by Windows:
http://support.microsoft.com/default.aspx?scid=kb;en-us;319124&Product=win2000

Explorer.exe May Generate an Application Error When You Close a Folder:
http://support.microsoft.com/default.aspx?scid=kb;en-us;329692
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LVL 65

Expert Comment

by:SheharyaarSaahil
ID: 9977083
Dear AZWeisberg!

It has been long time to see u here :)
Plzz tell us if u still get the problem, or any of the above comment helped u out.
Thanks =)
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LVL 65

Expert Comment

by:SheharyaarSaahil
ID: 10099942
Dear AZWeisberg :-)

We have not heard form u, r u still having the same problem, or any of the comment helped u to solve the problem. If YES then plzz accept an answer and award the expert with a GOOD or EXCELLENT grade.


TIPS ON CLOSING THE QUESTION:
----------------------------------------

1) HOW DO I ACCEPT A COMMENT?

If a comment posted by an Expert has answered your question, then you should select the Expert's comment as the answer to your question. In case of duplicate or similar comments, you should select the first comment posted.
Sometimes one EE Expert will post a comment which answers your question but contains a typo or minor error. Another Expert may post a correction. In this case you should usually select the answer of the first Expert. If you would like to reward the second Expert, you can split the points.
To select the Expert's comment, locate the experts comment in the question. The comment block has a header row with the Expert's username on the left, and a button that says "Accept" on the right. Simply click on this link to select the Expert's comment as the answer. This will display a new page titled "Accept Proposed Comment". Here you need to select a grade, and enter any closing comments you may desire. Finally, click on the "Accept" button to submit your grade, comments, and close the question.
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2) MORE THAN ONE EXPERT HELPED SOLVE MY PROBLEM. WHAT DO I DO?

You split the points. Scroll down to the bottom of the question and click the "Split Points" link at the bottom of the page. Select the radio button of the comment who you want to Accept as the answer. Only one button can be selected. Set the point value (a text box above the comment) of how much you want this person to receive of the points. Then set the point values for each of the experts comments to whom you want to allocate points and these will be considered Assisted answers in helping you resolve the issue. Double check your information and then click the Submit button at the bottom of the page. One note: the total points of the splits must equal the amount you asked the question for itself, and no person can receive fewer than 20 points.
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3) I ANSWERED MY QUESTION MYSELF. WHAT DO I DO?

Post a question in the Community Support topic area asking for a refund, and asking the Moderators to close the question. You'll be required to post your solution in your original question. A Moderator will post a notice of your request which will give the participants 72 hours to object to the refund. Note that if it resembles one of the suggested comments, the likelihood is that your request will not be granted, but rather, the points will be awarded to the Expert who makes the suggestion.
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4) NOBODY ANSWERED MY AUESTION. WHAT DO I DO?

Before you ask the Moderators to help you in this circumstance, take the time to post a message in your question stating your intention to have the question deleted or closed, and make sure you have responded to all of the Experts' comments. Then post a question in the Community Support topic area asking the Moderators to delete your question. If there are no comments in the question, one of the Moderators will delete the question. If there are comments, the Moderator will post notice of your request, and will give the participants 72 hours to object. You may be required to post your reason for asking for the deletion, and objections will be taken into account.
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!! Thanx !!
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Accepted Solution

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Computer101 earned 0 total points
ID: 10134570
PAQed, with points refunded (250)

Computer101
E-E Admin
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Author Comment

by:AZWeisberg
ID: 10134706
Just a note to tell you all I appreciate your help and advice. As you may have seen in the Community Support section I ended up taking care of it with a clean install of Windows 2000. Had to reinstall a lot of programs but all my files were intact. The only thing I can figure out is that Explorer was corrupted beyond repair. I also suspect it had a lot to do with the latest version of Internet Explorer (6), which I had a lot of trouble with. I'm now back on version 5 with no problems at all.

Again, thank you all for your help and great advice.
Andy Weisberg
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