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Outlook Authorizing

Posted on 2003-12-11
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Last Modified: 2008-03-10
Hallo Experts

Few days ago I changed web hosting to another company. My domain name is still same as for web page as well as for email pop3 server. Web page is working perfect but I have a problem with incomming emails. I already changed the clients outlook setting with different accounts name and password but I can not authorizing. It always says your account name or password must be wrong. But I'm pretty sure that is not. I can connect to my emails throught http with no problems user name is ok as well as password. I'm using windows 2000 server and clients win 98. What I know for sure that email are created well. I tried outlook on server and it works so that mean problem must by somewhere on in server.
server:
for sharing inter: Sygate home Network
firewall: Zone Alarm

I thing it should be the firewall but I have no idea what can I do.

thanks for all answers...
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Question by:Luxana
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5 Comments
 
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Accepted Solution

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sunray_2003 earned 500 total points
ID: 9924720
Have you tried turning off the firewall and checking if your incoming emails come correctly ?

go to outlook. Delete the email account that you have created and create again.

Also make sure from your domain , that the incoming pop3 server name is correct and they donot have any issues with it

Sunray
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LVL 10

Author Comment

by:Luxana
ID: 9925036
hallo sunray_2003

thanks for promt answer:

new info:

now I can connect to web page as well it give me this error:
HTTP Error 403 - Forbidden
Internet Explorer
and email : now I can connect but sometimes I can download just one massage and then it stuck with this error:
An unknown error has occurred. Account: 'account name', Server: 'mail.windsor-ic.com.au', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800C013B

I havent try swich of the firewall beacuse on some pc the email was workingand on some not. That is very strange ....

thanks for your help
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LVL 10

Author Comment

by:Luxana
ID: 9925094
new info....
and one more thing this is really strange:

I have same clients configuration and on one PC the email is working and on another no, same user name same password.
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LVL 49

Expert Comment

by:sunray_2003
ID: 9925264
Error Number: 0x800C013B  -- I generally see this error message with outlook express.

Just wanted to confirm if you are using outlook or outlook express ?

Sunray
0
 
LVL 10

Author Comment

by:Luxana
ID: 9925758
thanks.....

I've hard time you know some people go to holiday and say nothing then I do not know what is done and what not:)))))))
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