I have a user connected to the campus mail server using IMAP, with outlook 2002. After having outlook open for a while the connection dies, and the user is unable to send or receive. If I close outlook and open it back again everything works fine.
When outlook is working fine, if you click file, at the bottom above exit it has " Connect to imap.xxxx.com ", this is grayed out.
When outlook is in this hung state, the same " Connect to imap.xxxx.com ", is not grayed out. When you click on this it does nothing.
I have changed the server timout value to 5 min, but it still has no affect.