asked on Program Error in installed application
Basics: VB6 sp5, CR9.0, Windows XP and 2000
I have created on my Windows 2000 development computer a VB6 application (Contract_Tracking.exe) that has some Crystal Reports 9.0 reports in it. The application has been deployed over the past two years using the PDW and it has been running fine on everyone's computer including the reporting until now.
Recently my development computer was upgraded to XP with the latest service packs. Also recently our firm purchased some new computers running W/2000 for some new users. Because the new users needed the application, I re-ran the PDW and successfully installed it onto the new user's computers.
When I run the application on the user's computers, it runs correctly except when it comes to reporting. (The application and the reporting run correctly on my development computer.) When I run any report however on the user's computer, I get the following error message:
"Program Error. Contract_Tracking.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created. OK"
I looked at the Dr. Watson's error log and it just showed me a core dump - nothing useful. The above error message does not say much as to what the cause is.
Would appreciate any ideas on how to resolve this error. I suspect I have not installed a needed CR dll or I have installed an older version. I am running CR version 9.2.3.850 which includes sp 2 on my development computer. Maybe the upgrade of my development computer from W/2000 to W/XP is causing the error.
Thanks for the help.
I have created on my Windows 2000 development computer a VB6 application (Contract_Tracking.exe) that has some Crystal Reports 9.0 reports in it. The application has been deployed over the past two years using the PDW and it has been running fine on everyone's computer including the reporting until now.
Recently my development computer was upgraded to XP with the latest service packs. Also recently our firm purchased some new computers running W/2000 for some new users. Because the new users needed the application, I re-ran the PDW and successfully installed it onto the new user's computers.
When I run the application on the user's computers, it runs correctly except when it comes to reporting. (The application and the reporting run correctly on my development computer.) When I run any report however on the user's computer, I get the following error message:
"Program Error. Contract_Tracking.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created. OK"
I looked at the Dr. Watson's error log and it just showed me a core dump - nothing useful. The above error message does not say much as to what the cause is.
Would appreciate any ideas on how to resolve this error. I suspect I have not installed a needed CR dll or I have installed an older version. I am running CR version 9.2.3.850 which includes sp 2 on my development computer. Maybe the upgrade of my development computer from W/2000 to W/XP is causing the error.
Thanks for the help.
Visual Basic Classic
Last Comment
YensidMod
ASKER
I will if no one else can help me with the error. CR just takes so long to respond and the process of filling out their logs is tedious and time-consuming. I have done that several times and never got a satisfactory or timely answer.
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YensidMod
Experts Exchange Moderator
YensidMod
Experts Exchange Moderator
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